Summary
Overview
Work History
Education
Skills
Timeline
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Kelsey McNemar

Summary

Dynamic and results-oriented retail professional with extensive experience in sales and team leadership across various retail environments. Known for a proven ability to drive revenue growth while delivering exceptional customer experiences through personalized service and effective product demonstrations. Demonstrates strong organizational skills and excels in fast-paced environments, consistently exceeding performance targets and fostering collaborative team dynamics. Skilled in identifying customer needs and providing tailored recommendations that enhance the value of their purchases, resulting in increased customer loyalty and satisfaction. Passionate about leveraging expertise in consultative sales approaches to build lasting relationships with customers and contribute to team success in a mobile sales environment. Committed to continuous professional development and staying informed about industry trends to better serve customers and drive business growth.

Overview

4
4
years of professional experience

Work History

Sales Manager

Bz Enterprise Llc
12.2024 - Current
  • Attended industry events and conventions to expain sales opportunities.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Managed sales promotions and marketing strategies on major social media sites.

Seafood Team Lead/Meat Cutting Apprentice

Safeway
05.2022 - 11.2024
  • Achieved a remarkable 200% increase in sales within the first two weeks of assuming a managerial role, showcasing strong leadership and strategic selling skills.
  • Enhanced customer experiences by conducting hands-on product demonstrations and offering tailored recommendations, resulting in a 30% increase in customer retention rates.
  • Developed and implemented promotional campaigns that showcased seasonal products, leading to a 40% uptick in sales during promotional periods.
  • Streamlined inventory management processes, reducing stock outs by 25% and ensuring optimal product availability for customers.
  • Trained and mentored a team of 8 members in customer service best practices and product handling, contributing to a 15% increase in overall team sales performance.
  • Recognized for maintaining high standards of food safety and quality, receiving positive customer feedback and high inspection scores.

Sales Associate

Zumiez
06.2021 - 01.2022
  • Ranked among the top 5% of sales associates in the store, consistently achieving sales targets of over $3,000 weekly through exceptional customer engagement and product knowledge.
    - Successfully upsold an average of $500 in products daily by actively listening to customer needs and recommending products that align with their preferences, thereby enhancing the value of their purchases.
  • Enhanced the shopping experience by curating personalized outfits and providing styling advice based on individual customer tastes, contributing to a customer satisfaction score of 95% on post-purchase surveys.
  • Created meaningful customer connections by understanding their lifestyle and fashion preferences, allowing for tailored suggestions that increased overall sales and customer loyalty.
  • Consistently added value to customer interactions by highlighting product benefits and features that resonated with customers' needs, leading to increased conversion rates and higher average transaction values.
  • Conducted thorough inventory assessments and maintained visually appealing merchandising displays, increasing foot traffic to the sales floor by 20%.
  • Collaborated with team members to implement effective sales strategies during peak seasons, driving an overall store sales increase of 25% during key promotional events.

Education

High School Diploma -

San Ramon Valley High School
06.2020

Skills

  • Strategic account development
  • Solution selling
  • Staff training
  • Display design
  • Marketing initiatives
  • Shipment logistics

Timeline

Sales Manager

Bz Enterprise Llc
12.2024 - Current

Seafood Team Lead/Meat Cutting Apprentice

Safeway
05.2022 - 11.2024

Sales Associate

Zumiez
06.2021 - 01.2022

High School Diploma -

San Ramon Valley High School

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Kelsey McNemar