Kelsey Meredith
Smithville,TN
Summary
Communicative individual experienced in providing exceptional customer service in busy environments. Skilled in managing multiple tasks with accuracy and efficiency. Great at creating and updating records and filing systems. Committed to delivering best customer service and fostering positive relationships with customers.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Claims Associate
State Farm
03.2023 - Current
- Reduced claim resolution time by improving communication between departments and prioritizing urgent cases.
- Increased customer satisfaction rates through empathetic handling of customer concerns and timely resolutions.
- Managed high-volume claim caseloads, ensuring accurate documentation and adherence to company policies.
- Developed positive relationships with clients, fostering trust and open communication during the claims process.
- Improved team performance by providing ongoing training and support for Claims Associates on best practices and procedures.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues professionally.
- Contributed to cost savings by identifying patterns of fraud or abuse within the claims system, initiating appropriate actions as necessary.
DELI SPECIALIST
Boars Head Provisions
10.2022 - 03.2023
- Provided friendly, courteous service to internal and external customers
- Stocked deli display cases with products and rotated items using first in, first out method
- Sliced and weighed deli meats and cheeses for customer purchase
- Received inventory and stocks, verifying receipt of products and orders
- Prepared, packaged and labeled products for sale to customers
- Took orders, answered questions and performed suggestive selling.
DAYCAREFLOATER
Totally Kids
09.2019 - 06.2020
- Satisfied customers every day with fast, friendly, and knowledgeable support for their children's needs
- Led songs and games, arts and crafts, and challenged children to work hard to succeed
- Prepared healthy meals and snacks, following preferred diets approved by parents
- Supervised children at play and monitored activities for safety
- Cleaned and sterilized toys, equipment and play areas every day to protect the children from infection risks
- Engaged children with fun crafts such as painting and drawing to expand creative abilities
- Built a positive and productive relationship with each student to support continued growth and development
- Introduced babies and toddlers to basic educational concepts by reading and playing with them.
CASHIER
Home depot
10.2017 - 12.2017
- Assisted customers with locating items, answering questions and providing direction and service
- Bagged and packaged customer orders and purchases
- Processed checks, debit and credit cards, EBTs, WIC checks, refunds, product coupons, and gift certificates
- Processed cash register transactions by inputting product costs and giving back change
- Greeted all customers and provided prompt and friendly service.
Education
COMPLETED COURSEWORK TOWARDS REGISTEREDDENTALASSISTANT -
Tn Professional Training Institute
Murfreesboro, TennesseeTN -
Adult High School
Wilson County, TennesseeSkills
- Environments
- Works Well Independently To Handle Assignments
- Attention To Detail
- Health And Safety
- Schedules And Routines
- PROFESSIONALSUMMARY
- Skilled Team Player With Strong Background In Fast-Paced
- And Always Ready To Go Beyond Basics Assignments
- Quick Learner With Good Computer Abilities
Certification
Dental Assistant
Personal Information
Title: Deli Specialist
Timeline
Claims Associate
State Farm
03.2023 - Current
DELI SPECIALIST
Boars Head Provisions
10.2022 - 03.2023
DAYCAREFLOATER
Totally Kids
09.2019 - 06.2020
CASHIER
Home depot
10.2017 - 12.2017
COMPLETED COURSEWORK TOWARDS REGISTEREDDENTALASSISTANT -
Tn Professional Training Institute
TN -
Adult High School
Dental Assistant
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