Kelsey Metcalf

I handle payments, hardships that customers are going through.

I speak with customers in a professional manner, try and keep them ahead and on track with payments.

I handle inbound and outbound calls.

I do callbacks that I am assigned to do.

I also have to maintain 60 second or below ACW average.

• Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
• Taught employees how to collaborate on daily job tasks and achieve service targets.
• Coordinated with General Manager in different operational issues and promotional activities.
• Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
• Implemented safety protocols to maintain a secure work environment for employees.
• Developed strong relationships with suppliers, resulting in improved product quality and delivery times.
• Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Managed inventory levels to minimize stockouts while reducing overhead costs.