Yoselin Lopez

• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Worked in call center environment handling manual and automatically dialed outbound calls.
• Identified and contacted customers with overdue accounts to address payment status.
• Verified compliance with relevant laws, regulations and best practices related to customer account management.
• Processed debtor payments and updated accounts to reflect new balance.
• Entered client details and notes into system for interdepartmental access and review.
• Contacted customers to discuss past-due accounts and negotiated payment plans.
• Worked with customer to create debt repayment plan based on current financial condition.

Answered incoming calls in a fast and timely manner.

Verified customers basic information (name, address, date of birth etc )

Answered customer questions and helped customers understand .

Verified customer has agreed to a purchase, service change or a transaction.

Following scripts, procedures and guidelines to ensure compliance.

Maintaining and updating customers information.