Tanya Barnes
Houston
Summary
Dynamic professional with a proven track record in debt recovery and client relations, honed at FMA Alliance and Liberty Mutual. Expert in skip tracing techniques and maintaining high stress tolerance, I excel in complex problem-solving and performance improvements, achieving a 20% increase in successful debt collections. Skilled in assertiveness and patience, I adeptly balance firmness with empathy in customer interactions.
Overview
3
3
years of professional experience
Work History
Debt Collector Agent
FMA Alliance
04.2024 - 01.2025
Collected medical debts from consumers.
Insurance Agent
Liberty Mutual
01.2022 - 02.2023
Assisting consumers with their concerns , payments on insurance.
Education
High School Diploma -
Westfield High School
Houston, TXSkills
- Debt recovery strategies
- Skip tracing techniques
- Stress tolerance
- Assertiveness
- Patience and persistence
- Call center experience
- Client relations
- Complex Problem-solving
- Performance improvements
Languages
English
Full Professional
Timeline
Debt Collector Agent
FMA Alliance
04.2024 - 01.2025
Insurance Agent
Liberty Mutual
01.2022 - 02.2023
High School Diploma -
Westfield High School
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