Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kelsey M. Kohagura

Mililani,USA

Summary

Results-driven professional in production and operations management, dedicated to enhancing efficiency and precision while fostering a culture of continuous improvement. Expertise in implementing best practices that prioritize cleanliness and safety, ensuring optimal performance across all operational facets. Proven track record of streamlining processes and driving productivity, contributing to overall organizational success. Committed to leveraging skills and experience to achieve operational excellence in dynamic environments.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Director of Operations

The Islander Group
Mililani Town, HI
10.2024 - Current

- Management of Daily Warehouse and Distribution operations across the state of Hawai’i.

- (3) Oahu approx. 150k sqft

- (1) Hilo approx. 50k sqft

- (1) Maui

- (1) Kauai

- Management for DOT commercial fleet (non CDl) (21) vehicles statewide

- Total of 96 employees statewide.

- daily warehouse operations includes, fulfillment, inventory control, loss prevention and mitigation, quality control, and process optimization

- daily distribution operations includes delivery, check in, merchandising and servicing or Military and Grocery accounts.

- Facility and Fleet maintenance.

- management of all logistics and reverse logistics

- management of a oil refinery and processor for food and cosmetics.

- DOT, FDA compliance and system maintenance

- interisland barge and air shipments

- operational budgeting and planning.

- labor budgeting and planning

- WMS and ERP project upgrades and implementation.

- automation projects and projections.

- EDI and ASN transmissions and system maintenance.

Operations Supervisor

Gate Gourmet
Honolulu, HI
04.2024 - Current

Full time till Nov. 2024

Part time Driver / Ops Supervisor from Dec. 2024-Present

- various duties and projects under the direction of the Director of Operations

- Facility Maintenance

- Vehicle Maintenance

- labor planning and scheduling

- Supervision of interior transportation (flight coordinators and checkers)

- Supervision of Pick and Pack for UA, DL, AS, ANZ, AC, AA

- Supervision of the dishroom and daily EQ needs

- Supervision and coordination of transportation and catering schedules

Warehouse Manager- Beverage Distribution

Ito En Hawaii, LLC
Honolulu, HI
06.2023 - 05.2024
  • - 21 CFR 117
  • - Oversight of Good Distribution Practices
  • - PCQI per FSMA
  • - Internal Auditing for Food Safety per FSMA
  • - Process development and control to reduce loss from damages
  • - Implementation of recouping procedures
  • - Damage control and mitigation
  • - Process development and review
  • - ServSafe certified instructor and proctor
  • - Implementation and analysis for packaging lines
  • - Corporate sanitarian
  • - Regulation and oversight of traceability and recall procedures
  • - Complaints processing and investigations
  • - Allergen and sanitary programming

Project Director

National Kidney Foundation of Hawaii
Honolulu, HI
05.2021 - 02.2023
  • - Contract Operations (COVID-19 Testing: PCR and Antigen)
  • - Direction and Management for all COVID-19 testing operations and contracts (C&C Honolulu, HIDoH, HIDoE)
  • - Management of All Contract Operators
  • - Management of C&C/HNL High Complexity Mobile PCR Testing Lab (COVID-19 Detection)
  • - Oversight and management for Interisland Testing Operations (Hawaii Island, Maui, Molokai, Kauai, Oahu)
  • - CLIA Compliance for High Complexity and Moderate Complexity Testing (PCR 2 gene detection)
  • - Acquisition and Maintenance of CLIA Waived Testing (Lab Director)
  • - Management of all Testing personnel for Sample Collection operations and PCR Mobile Lab (All Counties)
  • - Compliance to all City and State requests and directive
  • - Implementation of all Policy and Procedure for sample collection and sample transport
  • - Management of $200K monthly operational budget
  • - Reduction of monthly operational expenses from $400k + to $130k (labor included)
  • - HIPAA Compliance
  • - Operational Budget for collection and testing site
  • - Supply acquisition for $2.3m in test kit inventory
  • - Management of expense and operational expenditure (Cares Act Reporting)
  • - IRS revenue reporting and report filing
  • - Management of City Non-Vaccinated Employee Testing Programs
  • - Allocation of COVID Testing Assistance to non-profit organizations or other city or state entities
  • - Collaboration with outside contractors and applicable officials for state funded community testing programs at multiple sites across Oahu and Maui ($37M allocated to COVID-19 testing)
  • - Advisement and consultation for State Travel Programs: Safe Travels Hawaii

Sr. Warehouse Manager/ Quality Assurance Manager - Food Distribution

Y. Hata, Inc.
Honolulu, HI
11.2019 - 05.2021
  • - 21 CFR 117
  • - Oversight of Good Distribution Practices for 6 statewide warehouse locations and 1 cash and carry / packing division
  • - PCQI per FSMA
  • - Internal Auditing for Food Safety per FSMA
  • - Process development and control to reduce loss from damages
  • - Implementation of recouping procedures
  • - Damage control and mitigation
  • - Process development and review
  • - ServSafe certified instructor and proctor
  • - Implementation and analysis for packaging lines
  • - Corporate sanitarian
  • - Regulation and oversight of traceability and recall procedures
  • - Complaints processing and investigations
  • - Allergen and sanitary programming

General Manager- Specialty Food Manufacturing

IL Gelato- Hawaii
HONOLULU, HI
10.2018 - 09.2019
  • - Implemented and maintained proper accounting and financial systems following GMP and CFR guidance
  • - Maintain and compile annual budgeting and projections
  • - Implemented a quality system following 21 CFR 110 compliance
  • - Implemented manufacturing systems in accordance to GMP, CFR, OSHA compliance
  • - Directed all manufacturing and quality operations and scheduling
  • - Directed all quality operations
  • - 21 CFR 110 Compliant
  • - HACCP compliant
  • - Profit and loss and Balance sheet generation and review
  • - Directed all sales and marketing operations
  • - Document Review and Control
  • - Accounts receivables
  • - Accounts Payables
  • - Invoicing and pricing
  • - Procurement of product and supplies
  • - Management of facilities and properties
  • - Management of Dolce Hawaii- service and supply company
  • - Management of Hawaii Rainbow Services- parking/ property management company
  • - Quality systems upkeep and maintenance
  • - Management of Safety systems for manufacturing and retail locations
  • - Account / financial reconciliation for factory operations and retail locations
  • - Daily management of wholesale and retail locations

Consultant/ Owner

Kaizen Consulting, LLC (Business, Ops, & Quality Consulting)
Mililani, Hawaii
02.2016 - 09.2019
  • - Consult on various business projects in Hawaii, Georgia, Tijuana Mx, Sinaloa Mx, Sonora Mx.
  • - Project Management
  • - Financial consulting
  • - ISO 13485, 9001
  • - Licensing consultation
  • - Medical device Quality systems consultation with foreign companies
  • - Consultation on FDA manufacturing guidance and importation internationally
  • - Class II device Quality system manufacturing consultation
  • - Consultation for validations of process and systems for Nutraceutical and medical devices
  • - Customization of processes following 21 CFR 820
  • - Importation and US regulation for foreign
  • - Nutraceutical Manufacturing process development
  • - Consulting for Quality Systems 21 CFR 111
  • - Quality system consultation following 21 CFR 110 and 112
  • - Receiving and release criteria and procedures
  • - Documentation review and release (GDP)
  • - Quality and Operational System Implementation and consulting 21 CFR 200
  • - QMS and OPS consultation 21 CFR 300
  • - GLP and Cleanroom Setup and consultation (ISO)
  • - Process development for chemical manufacturing
  • - Nutraceutical Product Development and continuous improvement
  • - Nutraceutical process development
  • - Continuous improvement activities to increase production output
  • - US importation consulting
  • - Batch/ manufacturing Record implementation and review
  • - NSF consulting
  • - HACCP consulting
  • - CAPA, OOS, RCA Analysis
  • - Implementation of specification and release parameters for finished product and raw material
  • - Organic and kosher Quality System Consultation
  • - cGMP process development and continuous improvement
  • - Project Management
  • - Third Party Quality and Acquisition Auditing

Chief Operating Officer, Head of Quality – Medical Device

Tensor Surgical, Inc.(Medical Device ClassI&II)
Chattanooga, Tennessee
11.2012 - 02.2017
  • - Increased Revenue by 27%
  • - Maintained operations for 2 companies (Tensor Surgical and Quantum OPS)
  • - Maintain relations with investors and raised capital with different groups in the amounts of $1M-$3M
  • - Decreased monthly spending by 66%
  • - Implemented employee benefit plans such as Profit Sharing, Medical, dental, vision, 401K, emp. Option
  • - Increased production and productivity by 80% by utilizing in house capabilities and brining production of products in house.
  • - Implemented Quality systems and QC checks adherent to current regulatory guidance and requirements.
  • - Implemented Kaizen , GMP, and 5s for production and business practices
  • - Implemented and maintained a GLP Microbiology and Sterilization Laboratory
  • - Created, Built, and maintained an ISO5 cleanroom used for sterile processing and packaging
  • - Managed Production, Quality, Research, Design, Engineering, Sales and Marketing, Accounting
  • - Responsible for Payroll, all accounting, taxes, budgeting, bill pay, Insurance, etc
  • - Served as head of Quality (21 CFR 820, 21 CFR 807)
  • - ISO 13485, 9001 implementation
  • - Maintained CAPA, NCR, QSR, Process FMEA, product complaint and handling
  • - Initiated and maintain GMP quality systems for 2 manufacturing process
  • - Process development and optimization
  • - Quality controls and regulations
  • - Implementation and maintenance of Stability Program
  • - Experience with 510k Submission
  • - Quality Document Review and Approval
  • - Manufacturing Documentation Review and Approval
  • - Validation of Quality Systems
  • - Validation of Manufacturing process
  • - Equipment maintenance and validation
  • - Conducted internal and external audits
  • - Experience with FDA and NSF audits
  • - Product sterilization and sustainability
  • - Maintained records for design controls
  • - Hired as the Operations Manager, 3 months after the board gave me equity in the company, a board seat (Secretary) and promoted me to Director
  • - Prepared monthly financials and operational reports for investors and board members
  • - Prepared business plans, risk assessments, cost benefit analysis, etc
  • - Developed processes and conducted process development exercises
  • - Completed a scale up from 6 units every 2 weeks to 30 units every 3 weeks.
  • - Basic Knowledge of Machining Units, Processes, materials, engineering and solid works.
  • - Maintained public relations with the Mayors office and the Directors of the Chamber

Director of Quality and Operations, Secretary – Medical Device

Quantum OPS, Inc.(Medical Device Class I)
Fort Wayne, Indiana
12.2012 - 12.2016
  • - Implemented and maintained proper accounting and financial systems following GMP and CFR guidance
  • - Maintain and compile annual budgeting and projections
  • - Implemented a quality system following 21 CFR 820 compliance
  • - Implemented manufacturing systems in accordance to GMP, CFR, ISO compliance
  • - Directed all manufacturing and quality operations and scheduling
  • - Directed all quality operations
  • - 21 CFR 820 compliant
  • - cGMP compliant
  • - ISO 9001 and ISO 13485 compliant
  • - Directed all sales and marketing operations
  • - Document Review and Control
  • - 510k submission
  • - FDA registration for Class I and Class II medical device
  • - Oversight of all Machined, non Machined and sterile components
  • - Passed Quality audits with Steris, Stryker, and Zimmer
  • - Implementation of LEAN, 6s, and Kaizen model systems
  • - Kanban, FIFO implementation
  • - Responsible for CAPA and RCA documentation and investigations
  • - Conducted company wide training for Quality Systems and New operational Protocol
  • - Responsible for process and system validation
  • - Design Control maintenance and implementation
  • - Reduced waste
  • - Implemented and maintained stability protocols

Operations and Quality Manager – Pharmaceutical (Biopolymers)

Synedgen, Inc. (Pharmaceutical)
Claremont, California
01.2010 - 11.2012
  • - Experience in Quality and Production systems/ controls for drug product and API production
  • - Developed and implemented a chemical production process for a GMP facility (Synthesis, Filtration, Drying, Applications)
  • - Process validation
  • - Equipment Validation and Maintenance
  • - Quality System Validation
  • - Assisted in developing a useable quality system which meets cGMP requirements
  • - Developed and implemented QC testing and Measurements for chemical intake and release for a GMP facility
  • - Optimized API production by 100% and reduced cost by 50% .
  • - Process and Assay Development, Process controls and Release and Acceptance Criteria
  • - Production Planning, Scheduling, Inventory (Release, raw materials, product), Supply trends
  • - Developed an Environmental Bioburden and particulate monitoring and control for a GMP facility and a Class 10,000 clean room.
  • - Obtained grants from the FDA and NIH and passed an Orphan Drug use through the Veterinary CVM (FDA).
  • - Developed SOP’s, Work Instructions, Master Batch Records, Health and Safety Documentation including MSDS development and use. Produced documents such as OOS, recalls, Deviations, Investigations, CAPA, etc.
  • - Proficient on use and training of Scientific Assays such as NMR, FTIR, ICP, SEC MALS, ISE, CHN combustion, Mass Spec. as well as Microbiology Assays and cultures.
  • - Proficient on use and training of Production Equipment such as TFF units, Spray Drying, Various Reactors and pumps, Lyophilization, etc.
  • - Follow and implement GMP procedures, SOPs and forms as required for the establishment of Quality Management systems (QMS) of the company.
  • - Maintain good documentation and records under the quality management system
  • - Monitor daily QA activities in the warehouse and Manufacturing Floor
  • - Review and document test methods, deviations, investigations, change controls, Certificates of Analysis, protocols and reports
  • - Review Bill of Materials, completed batch records, testing records.
  • - Review and organize product labels to maintain compliance
  • - Review release of raw materials and finished products
  • - Coordinate with third party testing laboratories for science-based testing activities.
  • - Good Documentation Practices compliance and Implementation
  • - Make recommendations for improvements in all processes
  • - Implement and monitor effectiveness of CAPAs
  • - Experience with FDA, USP, ASTM, ISO, cGMP and GMP regulations and environments
  • - Moved a GMP production Facility from Honolulu Hawaii to Claremont California
  • - Document control and Writing. Documents include, IQ/OQ/PQ, PM, SOP’s, WI’s, for both Production and quality equipment and processes.
  • - Process Validation
  • - In house audits (Quality and Production), GMP, Process, and assay training
  • - Manage all Facility/ Production Operations: Receiving (Raw Materials), Processing, Manufacturing of API, Manufacturing of Products, Packaging, Shipping, stability and controls, release

Veterinary Technician

Various
Pocatello, ID
01.2003 - 03.2010

Veterinary Technology

Head Veterinary Technician/ Health and Safety Coordinator

Tautphaus Park Zoo
Idaho Falls, Idaho
11.2008 - 01.2010

Sales Associate

Mililani Pets
Mililani Town, HI
03.2001 - 05.2005

Shop assistant

Education

Bachelors of Applied Technology - Veterinary Sciences

Idaho State University
Pocatello, Idaho

Bachelors of Science (B.S.) - Biological Sciences, Minor in Chemistry

Idaho State University
Pocatello, Idaho
08.2009

Associate of Arts and Science (A.A.S.) - Veterinary Technology (Distance Learning Program)

San Juan College
San Juan, New Mexico
05.2008

Skills

  • Operational efficiency
  • Operations oversight
  • Strategic planning
  • Strategic planning and execution
  • Business management
  • Process improvement
  • Quality assurance
  • Cost control
  • Workforce planning
  • Leadership training
  • Performance analysis
  • Risk mitigation
  • Resource allocation
  • Capital spending
  • Operations management
  • Financial controls implementation
  • Teamwork and collaboration
  • Decision-making
  • Employee development
  • Staff management
  • KPI tracking
  • Business leadership
  • Data analysis
  • Effective leader
  • Performance improvements
  • Proficient in software
  • Organizational structuring
  • Budget development
  • Staff development
  • Data management
  • P&L management
  • Budget control
  • Staff scheduling
  • Financial oversight
  • Cost reduction
  • Business growth initiatives
  • Performance improvement
  • Inventory control

Certification

  • - ServSafe: Food Safety Manager
  • - ServSafe: Certified Food Safety Manager and Food Handler Instructor
  • - ServSafe: Registered Proctor
  • - Food Safety Preventative Control Alliance: Preventative Controls Qualified Individual (PCQI)
  • - FSPCA/ University of Hawaii: cGMP and FSMA 21 CFR 117
  • - Certificate for Commercial Applicators of Restricted Pesticides- State of Hawaii Department of Agriculture
  • - Heartsaver CPR AED: American Heart Association
  • - Council for Six Sigma Certification (CSSC): Lean Six Sigma Black Belt Certification Number: nBsmG0vBx1

Timeline

Director of Operations

The Islander Group
10.2024 - Current

Operations Supervisor

Gate Gourmet
04.2024 - Current

Warehouse Manager- Beverage Distribution

Ito En Hawaii, LLC
06.2023 - 05.2024

Project Director

National Kidney Foundation of Hawaii
05.2021 - 02.2023

Sr. Warehouse Manager/ Quality Assurance Manager - Food Distribution

Y. Hata, Inc.
11.2019 - 05.2021

General Manager- Specialty Food Manufacturing

IL Gelato- Hawaii
10.2018 - 09.2019

Consultant/ Owner

Kaizen Consulting, LLC (Business, Ops, & Quality Consulting)
02.2016 - 09.2019

Director of Quality and Operations, Secretary – Medical Device

Quantum OPS, Inc.(Medical Device Class I)
12.2012 - 12.2016

Chief Operating Officer, Head of Quality – Medical Device

Tensor Surgical, Inc.(Medical Device ClassI&II)
11.2012 - 02.2017

Operations and Quality Manager – Pharmaceutical (Biopolymers)

Synedgen, Inc. (Pharmaceutical)
01.2010 - 11.2012

Head Veterinary Technician/ Health and Safety Coordinator

Tautphaus Park Zoo
11.2008 - 01.2010

Veterinary Technician

Various
01.2003 - 03.2010

Sales Associate

Mililani Pets
03.2001 - 05.2005

Bachelors of Applied Technology - Veterinary Sciences

Idaho State University

Bachelors of Science (B.S.) - Biological Sciences, Minor in Chemistry

Idaho State University

Associate of Arts and Science (A.A.S.) - Veterinary Technology (Distance Learning Program)

San Juan College
Kelsey M. Kohagura