Kelsey Mortimore
Durham,NC
Summary
Highly organized and detail-oriented Service Coordinator with a passion for ensuring quality ABA services for clients. Proven ability to match client needs with qualified Behavior Technicians, monitor service delivery, and collaborate with clinical supervisors to achieve optimal client outcomes. Highly motivated employee with a desire to take on new challenges.
Overview
8
8
years of professional experience
Work History
Service Coordinator
Stepping Stones Group
Quincy, MA
11.2020 - Current
- Coordinated service schedules and appointments with clients.
- Provided customer service to ensure client satisfaction.
- Handled incoming calls and inquiries from customers regarding services offered.
- Attended regular meetings with departmental staff to discuss current initiatives and projects.
- Worked closely with other departments within the company to ensure successful completion of projects.
Autism Behavioral Therapist
Amego
Attleboro, MA
07.2017 - 07.2020
- Organized programs that developed children’s physical, emotional and social growth.
- Redirected children to encourage safe, positive behaviors.
- Taught children personal care behaviors, including toilet training and feeding.
Manager
ASICS Outlet
Wrentham, MA
04.2016 - 08.2017
- Monitored store performance and identified areas for improvement.
- Maintained a safe and secure environment within the store.
- Resolved customer complaints in a timely manner.
- Provided employees with feedback on job performance.
- Managed employee attendance records and monitored adherence to policy.
Education
Bachelor of Science - Psychology
Bridgewater State University
Bridgewater, MA2018
BRISTOL COMMUNITY COLLEGE
Relevant Coursework
Skills and Volunteer Work
- Big Brother Big Sister
- Greoup Leader to India with Global Autism Project
- CPR/First Aid
Timeline
Service Coordinator
Stepping Stones Group
11.2020 - Current
Autism Behavioral Therapist
Amego
07.2017 - 07.2020
Manager
ASICS Outlet
04.2016 - 08.2017
Bachelor of Science - Psychology
Bridgewater State University
BRISTOL COMMUNITY COLLEGE
Relevant Coursework
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