Kelsey M. Shepherd

Results-driven professional with extensive experience in fast-paced settings, consistently meeting company objectives through effective communication and teamwork. Known for adaptability and a strong work ethic, thriving under pressure while delivering high-quality outcomes. Proactive in learning and applying new skills to enhance organizational performance. Passionate about contributing to team success and achieving strategic goals.

• Client-Based Problem Solving, Demonstrated the ability to address and resolve client issues effectively, utilizing solution-based problem-solving skills to enhance overall service experience.
• Luxury Guest Service, Learning guest preferences before their arrival and listening to them in order to anticipate future needs.
• Color Theory & Design, Working with a client's natural tones in conjunction with current trends to optimize beauty options while being mindful of client preferences.
• Interpersonal skills, Gaining trust from clients and utilizing it to help them find their best options.
• Brand Knowledge, Worked to combine brand knowledge with client personal needs.
• Organizational skills, Keeping client records, product training and knowledge binders, organizing brand trips for training etc.
• Phone call etiquette, Booking client appointments by phone, launching new product campaigns with pre-sales by phone.

• CompTIA A+ Technology Certification
• Sephora Color: Makeup Artist Certification