Samantha Bongers
Rochester,NY
Summary
Skin Therapist skilled in diverse facial treatments such as uv lighting, chemical peels and body wraps. Skilled esthetician known for high productivity and efficient task completion. Possess specialized skills in facial treatments, chemical peels, and skin analysis. Excel in communication, time management, and client satisfaction, ensuring optimal service delivery in every interaction. Esthetician offering exemplary service and progressive medical spa techniques. Personable and passionate. Passionate about enhancing beauty and wellness through comprehensive skincare routines. Known for productive and efficient task completion with a focus on client satisfaction. Skilled in facial treatments, skin analysis, and product recommendation to address diverse skin concerns. Excel in communication, empathy, and time management to provide exceptional customer service and foster lasting relationships.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
BJ's Restaurant & Brewhouse
Rochester, NY
04.2025 - Current
- Delivered food orders promptly and courteously.
- Stayed informed about daily specials, new menu items, promotions.
- Followed health safety guidelines when preparing and serving food products.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Provided excellent customer service to ensure satisfaction.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Upheld high standards of sanitation in accordance with health department regulations.
- Maintained records of transactions made during shift as required by law or company policy.
- Greeted guests and provided menus.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Addressed complaints to kitchen staff and served replacement items.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Provided exceptional service to high volume of daily customers.
- Implemented feedback from customers to improve service quality and menu offerings.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Operated POS terminals to input orders, split bills, and calculate totals.
PCA
Elite Agency
Rochester , New York
11.2024 - Current
- Ensured safety of patients by using appropriate lifting techniques while assisting them with mobility activities.
- Prepared meals according to dietary guidelines set forth by the physician or dietitian.
- Provided emotional support to patients and families during difficult times.
- Assisted patients with recreational activities such as reading books or playing board games.
- Responded promptly to emergency situations according to established protocols.
- Assisted clients with medication management by reminding them to take medications on time as prescribed by the doctor.
- Gave reminders about hygiene practices like brushing teeth or combing hair.
- Accompanied clients to doctor's appointments and outings when necessary.
- Collaborated with family members and other healthcare professionals to develop individualized care plans for each patient's needs.
Assistant Teacher
Primrose School of Legacy
Omaha, NE
08.2020 - 01.2021
- Attended faculty meetings as requested by the lead teacher.
- Supervised small group activities.
- Helped maintain a safe and orderly learning environment.
- Facilitated communication between families and school personnel about issues relating to students' academic progress.
- Organized instructional materials, bulletin boards, displays, and demonstrations.
- Encouraged positive behavior with rewards and incentives.
- Utilized technology such as computers, projectors, iPads. to enhance lessons.
- Encouraged critical thinking skills among students by posing thought-provoking questions during class discussions.
- Collaborated with other staff members to develop strategies for improving student performance.
- Assisted classroom teacher in developing and implementing lesson plans.
- Evaluated student work using established criteria.
- Created weekly newsletters for parents detailing upcoming events and activities.
- Participated in professional development workshops related to teaching strategies.
- Collaborated with other staff members to ensure student success.
- Maintained accurate records of student attendance and grades.
- Promoted a cooperative learning environment that encourages collaboration among students.
- Assessed student progress through observation, testing, and feedback from teachers.
- Created colorful and attractive displays for bulletin boards and hallways.
- Assembled instructional materials for children's projects and play-time.
- Arranged age-appropriate activities to help children develop interests and talents.
- Created calm and disciplined classroom environment to improve student focus.
- Implemented lesson plans for students with varying learning styles.
- Assisted children at mealtime to teach social and self-help skills and sound nutritional practices.
- Created lesson plans and chose supporting materials to promote positive learning experiences.
Education
NYS Esthetician License - Esthetic And Nail Program
Continental School of Beauty
Rochester, NY07-2025
Skills
- Customer service
- Client consultation
- Time management
- Health and safety
- Memory retention
- Effective customer upselling
- Food safety
- Point of sale (POS) system operations
- Responsible beverage service
- Strong work ethic
- Positive and professional
- Allergy awareness
- Customer feedback management
- Team collaboration
- Nail care
- Makeup application
- Skin analysis
- Quality control
- Facial treatments
- Skin rejuvenation
- Infection control
- Wellness and relaxation techniques
- Sanitization
- Detox body wraps
- Skincare product sales
- Retail sales
- Esthetics
- Facial treatment customization
- Chemical peel proficiency
- HydraFacials
- Excellent team player
- Advanced facials specialist
- High-frequency machine use
- Relaxation techniques
- Schedulingn
- Anti-aging treatments
- Sensitive skin care
- Eyelash extension application
- Multitasking and organization
- Skincare treatments
- [State] licensed esthetician
- Skincare services
- Extractions and pore cleansing
- Attention to detail
- Dermalogica
- Waxing and laser hair removal
- Client intakes
- Waxing and threading services
- Waxing equipment proficiency
- Eyebrow waxing
- Waxing treatments
- Body waxing specialist
- Waxing and hair removal techniques
- Male and female waxing
- Classic lash extensio
- Bridal makeup application
- Editorial makeup
- Nail repair
- Cuticle care
- French manicures
- Seasonal design trends
- Nail wrap application
- Nail health assessment
- Gel tips
- Hand and foot massage
- Cuticle trimming
- Polish application
- Acrylic application
- Pedicure
- Callus removal
- Buffing techniques
- Foot massage
- Paraffin treatments
- Nail art techniques
- Acrylic nails
- Exfoliation treatments
- Manicures and nail care
- Electric filing
- Natural nail care
- Nail applications and fills
- UV light gel application
Languages
Spanish
Professional
Certification
- Dermalogica Certified Specialist
- NYS Esthetician Temporary License
- NYS Nail Technician Temporary License
Accomplishments
- 3.4 GPA
Timeline
Server
BJ's Restaurant & Brewhouse
04.2025 - Current
PCA
Elite Agency
11.2024 - Current
Assistant Teacher
Primrose School of Legacy
08.2020 - 01.2021
NYS Esthetician License - Esthetic And Nail Program
Continental School of Beauty
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