Kelsey Murto
Yulee,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers.
Overview
3
3
years of professional experience
Work History
Marketing Director
Chick-fil-A
Yulee, FL
08.2023 - Current
- Developed and implemented a marketing strategy to increase brand awareness.
- Organized promotional campaigns, including social media, print materials, and advertising in and out of store.
- Conducted market research to identify customer needs and preferences.
- Coordinated events such as family nights, sport spirit nights and concession stand off property.
Spa Coordinator
The Ritz-Carlton Hotel Company
Fernandina Beach, FL
03.2022 - 08.2023
- Performed administrative duties such as scheduling appointments, filing paperwork, and managing customer inquiries.
- Created a welcoming atmosphere for customers by greeting them warmly and responding to their needs in a timely manner.
- Coordinated with spa staff members on daily operations including inventory management, customer service and product sales.
- Maintained detailed records of financial transactions including client payments, deposits and refunds.
Wedding Coordinator
Oyster Bay Yacht Club
Fernandina Beach, FL
07.2021 - 02.2022
- Organized and managed all aspects of wedding planning, including budgeting, scheduling and vendor selection.
- Developed detailed timelines to ensure smooth coordination between vendors and clients.
- Created seating charts for guest placement at reception events.
- Coordinated with caterers, florists, musicians, photographers and other service providers to ensure a successful event.
- Provided guidance and support for bridal parties throughout the process.
Education
Some College (No Degree) - Phlebotomy
Florida State College At Jacksonville
Jacksonville, FL09-2022
Some College (No Degree) - Emergency Medical Technology
Florida State College At Jacksonville
Jacksonville, FL12-2020
High School Diploma -
Yulee High School
Yulee, FL03-2019
Skills
- Networking
- Market planning and execution
- Digital Marketing
- Strong Organization
- Guest Relations
- Appointment Scheduling
- Personal care product sales
- Building rapport
- Front Desk Management
- Telephone support
References
References available upon request.
Timeline
Marketing Director
Chick-fil-A
08.2023 - Current
Spa Coordinator
The Ritz-Carlton Hotel Company
03.2022 - 08.2023
Wedding Coordinator
Oyster Bay Yacht Club
07.2021 - 02.2022
Some College (No Degree) - Phlebotomy
Florida State College At Jacksonville
Some College (No Degree) - Emergency Medical Technology
Florida State College At Jacksonville
High School Diploma -
Yulee High School
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