Kelsey Parker
Charlotte,NC
Summary
Highly trained Implementation Specialist with project scope analysis, systems configuration and maintenance and troubleshooting expertise. Ready for a new position that involves providing customer assistance in the IT environment.
Overview
6
6
years of professional experience
Work History
Learning and Development Specialist
Driven Brands
10.2023 - 03.2024
- Created communications content and newsletters for internal company use, utilizing Constant Contact and Canva
- Gathered, sorted and analyzed company and employee data in MS Excel, using information to update LMS
- Collaborated with the Learning and Development team, District/Regional Management and Payroll to recognize and reward employee excellence
- Sorted through emails and survey answers to assess the needs of our employees and improve for the future.
Implementation Consultant
Navis/Kaleris
04.2022 - 07.2023
- Managed projects with Asana and Salesforce and implemented B2B SaaS from Sales Handoff to Go-Live
- Discussed business operations and assisted customer with configuring software to their needs, connecting APIs and testing in Postman
- Trained clients virtually through Microsoft Teams to complete business scenarios using their new system
- Created and raised tickets for issues, bugs, and feature requests using Github
- Worked with the Support and Development teams to optimize software for current and future customers.
Terminal Solutions Analyst
A.P. Moller/ Maersk Line
Charlotte, NC
10.2021 - 04.2022
- Responded to internal and external requests efficiently with a 97% customer satisfaction rate
- Utilized problem-solving and communication skills to resolve external logistical issues with ports throughout the Eastern U.S
- Assisted and translated for Spanish-speaking customers
- Provided data analysis and input, supporting terminal operations
- Performed daily tasks in Salesforce and Navis N4.
Terminal Solutions Analyst
A.P. Moller/ Maersk Line
Charlotte, NC
07.2019 - 10.2021
- Managed in-office phone calls and communications
- Pulled and analyzed data to ensure shipping efficiency
- Reviewed and optimized new internal systems to maximize team efficiency
- Worked as a liaison between colleagues to build teamwork and achieve goals.
Marketing Communications Intern
Office of International Relations, Municipality of Quito, Ecuador
05.2018 - 07.2018
- Created documents utilizing MS Word to promote citizen participation in local government
- Presented speeches on policies fully in Spanish
- Ensured new program information was communicated to participating international governments
- Translated documents from Spanish to English, meeting strict deadlines.
Education
Kaplan University
09.2024
Bachelor of Arts - Communication Studies, Integrated Marketing Communication
University of North Carolina Wilmington
05.2019
Universidad San Francisco de Quito
07.2018
Universidad de Cantabria
11.2017
Skills
- SaaS Platforms
- Attention to Detail
- Problem-solving Aptitude
- Interpersonal Communication
- Computer Literacy and Data Entry
- Organization and Time Management
- Training and Onboarding
- Remote Support
- System Configuration
- Technical Troubleshooting
- Project Management
- Systems Implementation
Accomplishments
- Managed and led the quickest project go-live in company history at Navis (Octopi)
- Presented with Customer Excellence Award by Publix Customer Service Department (Charlotte, NC)
- Valedictorian of Flight Attendant Training Class (Grade average of 99.3%)
Languages
- Spanish-Proficient
- Italian-Beginner
Languages
English
Native/ Bilingual
Spanish
Limited
Timeline
Learning and Development Specialist
Driven Brands
10.2023 - 03.2024
Implementation Consultant
Navis/Kaleris
04.2022 - 07.2023
Terminal Solutions Analyst
A.P. Moller/ Maersk Line
10.2021 - 04.2022
Terminal Solutions Analyst
A.P. Moller/ Maersk Line
07.2019 - 10.2021
Marketing Communications Intern
Office of International Relations, Municipality of Quito, Ecuador
05.2018 - 07.2018
Kaplan University
Bachelor of Arts - Communication Studies, Integrated Marketing Communication
University of North Carolina Wilmington
Universidad San Francisco de Quito
Universidad de Cantabria
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