Kelsey Parrott
Westbrook
Summary
Skilled scheduling professional with comprehensive experience in managing caregiver and client schedules, coordinating logistics, and ensuring seamless operations. Strong focus on team communication and achieving positive results, adapting easily to changing needs. Proficient in prioritizing, multitasking, communication, and quick problem-solving, with reliable and organized approach to tasks.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Scheduling Coordinator
D&C Home Care
01.2024 - Current
- Answering phones to assist caregivers and clients. Taking inquiry calls, providing information regarding our services, taking down important information and setting up an initial home visit with the manager.
- Utilize advanced software tools like Excel, Outlook, Teams and our scheduling platform to effectively manage caregiver and client schedules.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational issues and support full shift-coverage.
- Communicated scheduling changes to staff members and clients.
- Reaching out to at least 3 caregivers and 3 clients weekly to ensure things are going well and addressing any concerns.
- Making sure company policies are being followed by both caregivers and clients.
- Updating client and caregiver overviews in our scheduling platform with important information such as scheduling preferences, care updates, call outs and verbal warnings.
- Adding or updating care plans in our scheduling platform as needed. Collecting all signed paperwork and uploading in the clients profile.
- Ordering medical supplies as needed.
Member Service Representative
Atlantic Federal Credit Union
10.2022 - 01.2024
- Helped members every day with a positive, professional attitude to ensure customer satisfaction.
- Provided excellent service by greeting members with a smile, active listening, accurate transactions, identifying and asking security questions to ensure account safety.
- Exceptional customer satisfaction by efficiently addressing and resolving inquiries and concerns. Making sure the member feels heard and respected.
- Maintained high-quality service by following company policies with all member interactions and money handling processes.
Registered Behavioral Technician
The Glickman Lauder Center Of Excellence in Autism and Developmental Disorders
03.2020 - 10.2022
- Worked in the preschool 1:1 with autistic and/or behavioral toddlers.
- Taught life skills such as self care, functional communication, motor planning, regulation and executive functioning.
- Reduced maladaptive behaviors by utilizing Applied Behavior Analysis techniques effectively.
- Supported clients in achieving their goals through consistent data collection and analysis.
- Following guidelines of Safety Care procedures and holds for the lowest injury possible. CPR certified in adults and infants. RBT certified.
Behavioral Health Technician
Woodfords Family Services
07.2018 - 02.2020
- Worked in the preschool 1:1 with autistic and/or behavioral toddlers.
- Taught life skills such as self care, functional communication, motor planning, regulation and executive functioning.
- Reduced maladaptive behaviors by utilizing Applied Behavior Analysis techniques effectively.
- Supported clients in achieving their goals through consistent data collection and analysis.
- Following guidelines of Safety Care procedures and holds for the lowest injury possible. CPR certified in adults and infants. Car seat installation certified.
Waitress
Harvey's Bakery & Coffee Shop
01.2017 - 06.2018
- My job duties included greeting guests, taking food and drink orders, serving them in a timely manner, processing payments, clearing tables, and maintaining a clean dining area.
- I answered questions about the menu, made recommendations, communicated with kitchen staff, managed customer complaints, and ensured adherence to health and safety regulations.
Paraprofessional
Dover High School
08.2017 - 06.2018
- I worked in the Special Education and Student Services Department with a variety of students with varying ranges of disabilities.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
Waitress
Round-About-Diner
06.2016 - 01.2018
- My job duties included greeting guests, taking food and drink orders, serving them in a timely manner, processing payments, clearing tables, and maintaining a clean dining area.
- I answered questions about the menu, made recommendations, communicated with kitchen staff, managed customer complaints, and ensured adherence to health and safety regulations.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Waitress
The Friendly Toast
06.2015 - 07.2017
- My job duties included greeting guests, taking food and drink orders, serving them in a timely manner, processing payments, clearing tables, and maintaining a clean dining area.
- I answered questions about the menu, made recommendations, communicated with kitchen staff, managed customer complaints, and ensured adherence to health and safety regulations.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Hostess/ Waitress
Tilt'n Diner
01.2008 - 06.2015
- My job duties included greeting guests, taking food and drink orders, serving them in a timely manner, processing payments, clearing tables, and maintaining a clean dining area.
- I answered questions about the menu, made recommendations, communicated with kitchen staff, managed customer complaints, and ensured adherence to health and safety regulations.
Education
Bachelor Of Fine Arts - Painting
Plymouth State University
Plymouth, NH05.2015
Bachelor of Art - Fine Arts
New Hampshire Institute of Art
Manchester, NH05.2012
Skills
- Problem-solving
- Strong work ethic
- Verbal and written communication
- Teamwork and collaboration
- Time management skills
- Attention to detail
- Schedule management and proficiency
- Strategic planning
- Client/Caregiver relationship management
- Effective multitasking
- Customer service and support
- Documentation and reporting
- Confidentiality requirements
- Proficient in Excel, Word, Outlook, and Teams
Certification
State of Maine Notary
Timeline
Scheduling Coordinator
D&C Home Care
01.2024 - Current
Member Service Representative
Atlantic Federal Credit Union
10.2022 - 01.2024
Registered Behavioral Technician
The Glickman Lauder Center Of Excellence in Autism and Developmental Disorders
03.2020 - 10.2022
Behavioral Health Technician
Woodfords Family Services
07.2018 - 02.2020
Paraprofessional
Dover High School
08.2017 - 06.2018
Waitress
Harvey's Bakery & Coffee Shop
01.2017 - 06.2018
Waitress
Round-About-Diner
06.2016 - 01.2018
Waitress
The Friendly Toast
06.2015 - 07.2017
Hostess/ Waitress
Tilt'n Diner
01.2008 - 06.2015
Bachelor Of Fine Arts - Painting
Plymouth State University
Bachelor of Art - Fine Arts
New Hampshire Institute of Art
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