Kelsey Patterson
Arlington,WI
Summary
Accomplished Nursing Administrative Coordinator at Unity Point Health Meriter, adept in workflow optimization and team leadership. Excelled in enhancing patient care through QA/QI initiatives, demonstrating superior time management and verbal communication skills. Holds ACLS certification, underscoring a commitment to critical care excellence. Focused Administrative leader offering several years of superior performance in administrative and leadership roles. Committed to delivering high-quality executive support and coordinating all internal and external operations. Well-versed in managing team performance, coordinating schedules, and implementing process improvements to increase efficiency.
Overview
7
7
years of professional experience
Work History
Nursing Administrative Coordinator
Unity Point Health Meriter
Madison, WI
03.2022 - Current
- Fulfilled responsibilities of a house supervisor in an inpatient hospital environment.
- Oversaw optimal staffing levels to align with budget constraints.
- Communicated directly with senior leadership on hospital operations.
- Collaborated with leaders at organizational and unit levels to develop QA/QI initiatives.
- Resolved employee queries efficiently via email, phone and face-to-face interactions.
- Maintain a comprehensive base of unit supplies to meet expected patient demands, public health emergencies, and mass casualty incidents. Respond to imminent safety concerns within the hospital.
- Manage multiple communication devices at one time in order to be present for any needs that arise within the hospital. This includes being available to direct patient care staff, security, environmental services/housekeeping, food service, and patients.
- Promote communication between multiple hospital disciplinarians through epic secure chat, web ex chat, microsoft teams, hospital operator paging systems, onsolve alert communication systems, emergency medical response website and vocera.
- Facilitated patient admissions and placements across internal and external facilities.
- Collected and analyzed data to assess ER boarding durations, optimized workflows to reduce admission delays and enhanced total throughput across all hospital departments.
RN, Resource Support Unit - Critical Care
Unity Point Health Meriter
Madison, WI
05.2020 - 03.2022
- Ensured optimal patient outcomes in heart and vascular, intermediate medical care/oncology, and intensive care units.
- Charge Nurse on 7T Medical Surgical unit - supervised and overcaught the care of patients on a 12 bed unit. Assisted with creating safe patient assignments. Helped manage patient admissions, transfers, and discharges. Resource for other nurses and coworkers to provide high quality of care to patients using a multidisciplinary approach.
- PRN nurse - assisted nurses throughout the hospital with various needs. These needs included responding to medical emergencies/rapid response teams. Assisted floor nurses with tasks during busy time frames. Accompanied patients to scans and overseeing their care during procedures. Answering questions and provided resources to other nurses in need. Works directly with the Nursing Administrative Coordinators (NACs) to address hospital wide needs.
RN, Resource Support Unit - Med Surg
Meriter Unity Point Health
Madison, WI
01.2018 - 05.2020
- Performed nursing tasks to deliver high level of care and comply with procedures and regulations on general medical and surgical units. These units included specialty areas of neuro, surgical and various perioperative areas.
- Monitored and managed various treatment and care interventions.
- Updated physicians on patient test results. Collected lab specimens, ordering and interpreting diagnostic tests and lab results.
- Collaborated with other healthcare professionals on a multidisciplinary team to provide the safest care to patients.
Education
Bachelor of Science in Nursing
Edgewood College
Madison, WI12.2017
Skills
- Advanced Cardiac Life Support (ACLS) certification
- Respiratory Fit Tester
- Previously held Medical Surgical Nursing Board Certified (June, 2020)
- Team Collaboration
- Office Administration
- Microsoft Access
- Meeting Coordination
- Telephone Etiquette
- Time Management
- Verbal and Written Communication
- Correspondence Management
- Workflow Optimization
- Handling Customer Complaints
- Team Leadership
- Calendars management
- Data collection
- Verbal and written communication
- Staff scheduling procedures
- Time management
Timeline
Nursing Administrative Coordinator
Unity Point Health Meriter
03.2022 - Current
RN, Resource Support Unit - Critical Care
Unity Point Health Meriter
05.2020 - 03.2022
RN, Resource Support Unit - Med Surg
Meriter Unity Point Health
01.2018 - 05.2020
Bachelor of Science in Nursing
Edgewood College