Kelsey Paulik

My WellSpan call center duties primarily involve managing a high volume of phone calls, providing customer service, scheduling appointments, and relaying medical information to clinical teams, all while adhering to HIPAA guidelines and maintaining accurate patient records. I have also done handle customer inquiries, resolve issues, and provide support, often managing both inbound and outbound calls, while also maintaining customer records and potentially upselling products or services.

• Assisted in training new call center representatives on company policies and procedures.
• Answered incoming calls and responded to customer inquiries in a professional manner.

• Handled customer inquiries and complaints, providing timely and appropriate solutions.
• Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
• Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
• Scheduled and confirmed appointments and meetings for management team.
• Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
• Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
• Performed data entry tasks into various computer systems accurately and promptly.