Kelsey Perkins
Mountlake Terrace,WA
Overview
8
8
years of professional experience
Work History
Barista
Wet Clay Cafe
Seattle, WA
01.2024 - Current
- Greet customers and accurately take orders for coffee drinks, food items, and various wine and beer beverages.
Experience Specialist
Convoy
Seattle, WA
10.2021 - 10.2023
- Created and designed process that decreased on-time scheduling service failures by 50%
- Maintained positive customer relationships and ensured all accounts needs are met
- Used critical thinking/deep-diving skills to find solutions for urgent problems that arise - prevented conflicts from impacting customer needs
- Recognized staffing needs and built master schedule to meet business needs
General Manager
Papa Murphy’s T&B
Mill Creek, WA
01.2020 - 02.2021
- Maintained a .5% or less budget for food/labor waste discrepancy per week
- Consistently ranked in top 5 of 33 stores weekly for meeting overall labor/food/sales goals
- Tracked store inventory and placed food/supply orders to ensure a 10-day supply of product was on-hand at all times
- Recruited and hired qualified candidates to meet business demands
- Oversaw 10+ employees daily and delegated tasks according to business needs
- Forecasted weekly store volume to ensure labor needs were met daily and maintained under budget labor goal
Server/Cashier/Barista
The Cheesecake Factory
Bellevue, WA
09.2018 - 01.2020
- Memorized over 200 menu items as well as incoming new menu items, in order to give personalized recommendations to guests.
- Handled $1000+ in cash and credit transactions every shift while maintaining accurate and organized records.
Barista
Starbucks
Shoreline, WA
03.2016 - 09.2018
- Provided friendly customer service while remaining calm during periods of high volume
- Accurately and efficiently fulfilled custom orders in a timely manner while maintaining a clean environment
Education
Associate of Applied Science - Business Management
Edmonds College
Lynnwood09-2024
Skills
- Safe Food Handling
- POS Operation
- High-Volume Dining
- Workflow delegation
- Performance management
- Conflict resolution
- Relationship building
- Leadership
Accomplishments
- Promoted from crew member to manager, within 4 months of hire - Papa Murphy's T&B
- Awarded highest improvement in customer survey ratings out of all 100 surrounding Seattle area locations- Papa Murphy's T&B
- Awarded highest increase in AOS sales out of all 100 surrounding Seattle area locations- Papa Murphy's T&B
- Received Linda Candioty Team Member of the Month award for exceptional and outstanding service on a day to day basis. - The Cheesecake Factory
Timeline
Barista
Wet Clay Cafe
01.2024 - Current
Experience Specialist
Convoy
10.2021 - 10.2023
General Manager
Papa Murphy’s T&B
01.2020 - 02.2021
Server/Cashier/Barista
The Cheesecake Factory
09.2018 - 01.2020
Barista
Starbucks
03.2016 - 09.2018
Associate of Applied Science - Business Management
Edmonds College