Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kelsey Perkins

Mountlake Terrace,WA

Overview

8
8
years of professional experience

Work History

Barista

Wet Clay Cafe
Seattle, WA
01.2024 - Current
  • Greet customers and accurately take orders for coffee drinks, food items, and various wine and beer beverages.

Experience Specialist

Convoy
Seattle, WA
10.2021 - 10.2023
  • Created and designed process that decreased on-time scheduling service failures by 50%
  • Maintained positive customer relationships and ensured all accounts needs are met
  • Used critical thinking/deep-diving skills to find solutions for urgent problems that arise - prevented conflicts from impacting customer needs
  • Recognized staffing needs and built master schedule to meet business needs

General Manager

Papa Murphy’s T&B
Mill Creek, WA
01.2020 - 02.2021
  • Maintained a .5% or less budget for food/labor waste discrepancy per week
  • Consistently ranked in top 5 of 33 stores weekly for meeting overall labor/food/sales goals
  • Tracked store inventory and placed food/supply orders to ensure a 10-day supply of product was on-hand at all times
  • Recruited and hired qualified candidates to meet business demands
  • Oversaw 10+ employees daily and delegated tasks according to business needs
  • Forecasted weekly store volume to ensure labor needs were met daily and maintained under budget labor goal

Server/Cashier/Barista

The Cheesecake Factory
Bellevue, WA
09.2018 - 01.2020
  • Memorized over 200 menu items as well as incoming new menu items, in order to give personalized recommendations to guests.
  • Handled $1000+ in cash and credit transactions every shift while maintaining accurate and organized records.

Barista

Starbucks
Shoreline, WA
03.2016 - 09.2018
  • Provided friendly customer service while remaining calm during periods of high volume
  • Accurately and efficiently fulfilled custom orders in a timely manner while maintaining a clean environment

Education

Associate of Applied Science - Business Management

Edmonds College
Lynnwood
09-2024

Skills

  • Safe Food Handling
  • POS Operation
  • High-Volume Dining
  • Workflow delegation
  • Performance management
  • Conflict resolution
  • Relationship building
  • Leadership

Accomplishments

  • Promoted from crew member to manager, within 4 months of hire - Papa Murphy's T&B
  • Awarded highest improvement in customer survey ratings out of all 100 surrounding Seattle area locations- Papa Murphy's T&B
  • Awarded highest increase in AOS sales out of all 100 surrounding Seattle area locations- Papa Murphy's T&B
  • Received Linda Candioty Team Member of the Month award for exceptional and outstanding service on a day to day basis. - The Cheesecake Factory

Timeline

Barista

Wet Clay Cafe
01.2024 - Current

Experience Specialist

Convoy
10.2021 - 10.2023

General Manager

Papa Murphy’s T&B
01.2020 - 02.2021

Server/Cashier/Barista

The Cheesecake Factory
09.2018 - 01.2020

Barista

Starbucks
03.2016 - 09.2018

Associate of Applied Science - Business Management

Edmonds College

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Kelsey Perkins