Kelsey Phipps
Panama City Beach
Summary
Efficient and professional with patients. I have a proven knowledge of conflict resolution, customer satisfaction, and customer service. Aiming to leverage my new skills from the past year in the medical field and my skills from the service industry to make a positive impact at the work place. I am a fast learner and want to learn more. I am eager to be challenged.
Overview
7
7
years of professional experience
Work History
Front Desk/Receptionist
Consult Care Pain Medicine
2023.12 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Have started learning how to authorize injections for different insurances.
- Help with any additional requests that come up throughout the work day.
Assisstant Manger
MOE'S ORIGINAL BBQ
2018.02 - 2020.12
- In charge of social media accounts, counting the drawers, stocking and inventory, working with a POS system, communicating with customers and keeping them happy.
Live Entertainment Bingo Announcer
MOE'S ORIGINAL BBQ
2018.02 - 2020.03
- Planned and hosted a weekly Bingo game
- In charge of buying prizes and selling the cards
- In charge of marketing and social media for game night
- Set up and clean up each week.
Assistant Manager
SOUTHERN CRAFT STOVE + TAP
2017.10 - 2020.03
- Front of house manager, in charge of scheduling and counting drawers
- Helping with all catering and special events
- In charge of social media accounts
- Inventory and stocking and working with sales.
Education
Bachelor of Arts (B.A.) - Mass Communication and Journalism
University of Mississippi
Oxford, MS12.2019
Skills
- Proficient in Microsoft Office
- Can work with the Adobe Creative Suite
- Extremely helpful with customers and their needs
- Appointment Scheduling
- Office Organization
References
References available upon request
Timeline
Front Desk/Receptionist
Consult Care Pain Medicine
2023.12 - Current
Assisstant Manger
MOE'S ORIGINAL BBQ
2018.02 - 2020.12
Live Entertainment Bingo Announcer
MOE'S ORIGINAL BBQ
2018.02 - 2020.03
Assistant Manager
SOUTHERN CRAFT STOVE + TAP
2017.10 - 2020.03
Bachelor of Arts (B.A.) - Mass Communication and Journalism
University of Mississippi
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