Kelsey Piazza
Palm Coast,FL
Summary
Reliable and detail oriented with experience in E-commerce business operations and customer facing retail roles. Proven ability to work independently, manage transactions accurately, and provide consistently high levels of customer service across both online and in store environments
Overview
17
17
years of professional experience
2010
2010
years of post-secondary education
Work History
Small Business Owner
Self Employed
Palm Coast, Florida
03.2021 - Current
- Established and scaled an online jewelry business, distributing through local boutiques and storefronts nationwide.
- Managed E-commerce operations, including inventory control, pricing strategies, and fulfillment processes.
- Coordinated wholesale and retail partnerships to expand market reach.
- Developed branding, marketing strategies, and engaging social media content to enhance visibility.
- Achieved Star Seller status on Etsy consistently each month, reflecting high customer satisfaction.
Florist
New Seasons Market
Portland, Oregon
01.2020 - 10.2021
- Designed and arranged floral displays for special events and daily sales, enhancing overall visual appeal and customer experience.
- Guided customers in selecting flowers and related products, ensuring satisfaction and fostering repeat business.
- Managed inventory of flowers, plants, and supplies to ensure freshness and availability for customers.
Garden Nursery Associate
Shorty's Garden Center
Vancouver, Washington
03.2019 - 11.2019
- Provided expert guidance on plant selection and care to enhance customer satisfaction.
- Maintained visually appealing and organized plant displays to attract customer interest.
- Operated cash register and processed customer transactions efficiently.
Customer Service & Produce Clerk
Publix Super Markets Inc
Ormond Beach, Jacksonville Florida , Weaverville, North Carolina
01.2009 - 10.2018
- Handled cashier and customer service desk
- Maintained freshness and quality of produce through regular inspections and rotating product.
- Assisted customers with product selection and provided knowledgeable recommendations.
- Organized and displayed products to enhance visibility and accessibility.
- Tracked inventory levels and communicated shortages to management for prompt replenishment.
- Eliminated expired and overripe items to ensure freshest options and mitigate health risks.
Education
Flagler Palm Coast High School
Palm Coast, FLSkills
- Ecommerce management
- Inventory control
- Brand development
- Marketing strategy
- Merchandising display
Timeline
Small Business Owner
Self Employed
03.2021 - Current
Florist
New Seasons Market
01.2020 - 10.2021
Garden Nursery Associate
Shorty's Garden Center
03.2019 - 11.2019
Customer Service & Produce Clerk
Publix Super Markets Inc
01.2009 - 10.2018
Flagler Palm Coast High School