Kelsey Price
Salisbury,MD
Summary
Highly professional and personable well rounded employee with over 6 years experience in providing excellent customer service and client satisfaction. Proven track record in informative and effective communication to enhance all client relationships, regardless of the industry.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Water Treatment Technician/Sales Rep
Hague Quality Water of Maryland
02.2024 - Current
- Displayed strong attention to detail when collecting samples for laboratory testing, ensuring accurate results crucial for decision-making processes.
- Improved client’s water quality by conducting regular tests and adjusting treatment processes accordingly
- Performed water quality tests for individual clients’ homes to determine which treatment system(s) they needed
- Performed sales appointments with various new and existing clients and offered multiple options to fit their needs
- Performed follow ups with potential clients to answer questions, objections, and close sales
- Installed proper plumbing water and drain piping to connect water treatment equipment to
- Regularly repaired water treatment systems such as water softeners, neutralizers, chemical feed pumps, and reverse osmosis systems to provide the best level of water quality possible
Plumbing Technician
Seaside Plumbing
02.2023 - 02.2024
- Optimized system performance by identifying potential issues during routine inspections and implementing preventive measures.
- Mastered and adhered to plumbing codes, installation requirements and governmental regulations.
- Continued plumbing education and kept abreast of industry updates and improvements to best serve clients’ needs
- Maintained accurate records of completed work orders, invoices, and inventory for efficient operations management.
- Maintained, installed, repaired and altered piping systems, plumbing fixtures, traps and soil waste and vent pipes.
- Installed, repaired and maintained water, gas and sewer systems.
- Increased client retention with exceptional customer service and clear communication of project progress.
- Executed plumbing services in tight quarters and easily bent, squatted, crawled, climbed and reached.
- Implemented Nexstar sales techniques to help drive sales in the field and provide clients with multiple options to best fit their individual needs
Plumbing Technician
Apple Plumbing, Heating, & Air
06.2019 - 02.2023
- Optimized system performance by identifying potential issues during routine inspections and implementing preventive measures.
- Mastered and adhered to plumbing codes, installation requirements and governmental regulations.
- Continued plumbing education and kept abreast of industry updates and improvements to best serve clients’ needs
- Maintained accurate records of completed work orders, invoices, and inventory for efficient operations management.
- Maintained, installed, repaired and altered piping systems, plumbing fixtures, traps and soil waste and vent pipes.
- Installed, repaired and maintained water, gas and sewer systems.
- Maximized equipment lifespan through proper installation techniques, ensuring long-lasting functionality for clients' investment.
- Increased client retention with exceptional customer service and clear communication of project progress.
- Executed plumbing services in tight quarters and easily bent, squatted, crawled, climbed and reached.
- Worked alongside apprentices and taught them proper plumbing techniques, codes, and customer service
Education
High School Diploma -
Susquehannock High School
Glen Rock, PA05.2018
Skills
- Problem-solving
- Time management
- Excellent communication
- Team collaboration
- Sales
- Customer Service
Certification
- Maryland Licensed Journeyman Plumber/Gas Fitter
- Backflow Prevention Certified
- Water Sampler Certification
Timeline
Water Treatment Technician/Sales Rep
Hague Quality Water of Maryland
02.2024 - Current
Plumbing Technician
Seaside Plumbing
02.2023 - 02.2024
Plumbing Technician
Apple Plumbing, Heating, & Air
06.2019 - 02.2023
High School Diploma -
Susquehannock High School