Salesforce
Kelsey Purser
Oak Island,NC
Summary
Motivated sales and customer success professional with over 10 years of experience. Proven track record in effectively managing and maintaining a large portfolio of clients, while also driving revenue growth through strategic up-selling. Committed to continuous learning and self-education on new products and services that contribute to increased sales. Known for building strong customer relationships through exceptional interpersonal skills and problem-solving abilities.
Overview
12
12
years of professional experience
Work History
Customer Care/Sales Rep
Johnson Controls Fire Protection
09.2011 - 10.2023
- Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Generated reports detailing findings and recommendations for clients.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
- Collaborated with team members to achieve monthly sales targets.
- Assisted in trade shows and in-office teaching seminars for customers and local fire/police officers.
- Met/exceeded annual sales quota for 9 years with over 100% award for 8 years.
Education
Bachelors Degree - Business Administration, Marketing and Advertising
University of South Carolina - Darla Moore School of Business
01.2010
study abroad
University of Newcastle
01.2009
Skills
- Account Management
- Research and Proposal Development
- Customer Success and Retention
- Team-Oriented Selling
- Problem-solving
- Contract negotiations
- CRM (Salesforce, Oracle, and PowerBI)
- Strong Communication Skills (Verbal and Written)
Master of Sales Excellence
In 2020 I was awarded Master of Sales Excellence due to being a top performer for exceeding up sell/cross sell goals as well as high customer retention with my portfolio of clients.
Software
Timeline
Customer Care/Sales Rep
Johnson Controls Fire Protection
09.2011 - 10.2023
study abroad
University of Newcastle
Bachelors Degree - Business Administration, Marketing and Advertising
University of South Carolina - Darla Moore School of Business
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