Kelsey Quinn
Brighton,MI
Summary
Professional with experience in guest services, prepared for customer-facing role. Strong focus on team collaboration and achieving results. Skilled in communication, problem-solving, and maintaining positive atmosphere. Reliable and adaptable to changing needs.
Overview
5
5
years of professional experience
Work History
Front of House Team Member
Botiwalla
Atlanta, GA
11.2021 - Current
- Established welcoming atmosphere by greeting each guest warmly.
- Trained new staff in front-of-house procedures, customer relations and cleaning.
- Helped guests at tables when in need of assistance.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Utilized POS system to receive and process food and beverage orders.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Server
Enzo’s Catering
, MI
05.2015 - 01.2018
- Provided friendly and attentive service for large corporate and private events.
- Assisted owner with in person and social media promotions.
- Set dining tables according to type of event and service standards; Fine dining cocktail and table service.
- Quickly set up and cleared tables and stocked all service stations.
- Developed and maintained positive relationships with coworkers and clients.
Receptionist
Big League Haircuts
Brighton, MI
01.2017 - 01.2018
- Maintained client reservation schedule and managed walk in reservations.
- Responded to customer questions and requests politely and efficiently.
- Responded to customer concerns and complaints.
- Completed all point of sale opening and closing procedures.
- Described products and services in detail.
- Created attractive displays to promote items.
Promotions Intern
Allied Integrated Marketing
Detroit, Chicago, MI, IL
05.2014 - 12.2014
- Served as liaison between agency and clients such as Sony, Disney and Warner Bros.
- Maintained VIP client relations with sincerity and discretion.
- Organized advanced movie screenings and bar events to promote movies.
- Wrote down audience reactions to movies to send back to studio.
- Coordinated with local media and critics to attend screenings.
- Helped organizing and promoting the Chicago International Film Festival.
- Managed spreadsheets for superiors organizing schedules and events.
- Provided administrative support to senior staff including creating proposals and organizing documentation.
- Daily operation of multi-line switchboard, answering incoming calls as well as cold calling to local businesses.
- Coordinated with vendors to develop support materials for promotional campaigns.
- Coordinated and participated in promotional activities.
Intern
Play On Sports!
Hartland, MI
05.2013 - 08.2013
- Conducted interviews and collected information, pictures, videos and sound from various high school sporting events.
- Sports bug operation and camera operation for both filmed and live high school sports broadcasts.
- Interviewed and filmed players and coaches to provide post-game analysis.
- Interacted with directors, producers and talent while remaining focused and professional at all times.
- Set up lighting and audio for on-site and on-location filming, recorded footage and resolved technical issues.
- Operated audio consoles while managing sound quality and camera shots during fast-paced sports broadcasts.
- Edited sporting event footage and interviews with Final Cut Pro.
- Conducted daily updates to social media profiles to boost company online presence.
- Created informative and entertaining posts for client's Twitter, Facebook and Instagram pages.
Radio/Promotions Intern
I Heart Radio/ Channel 955/ Mojo In The Morning
Detroit, MI
01.2013 - 04.2013
- Answered over 50 calls daily on multi-line switchboard for on-air incoming calls from listeners.
- Coordinated with producers and on-air talent to create program content, new ideas and segments.
- Researched, developed and pitched stories for on-air content.
- Handled on-site promotions at conferences, stores and other locations to get products directly in hands of consumers.
- Solicited prizes for contests and maintained inventory for future promotions.
- Organized contests to excite potential consumers and build interest in new product offerings.
- Maintained VIP guest relations with sincerity and discretion.
- Served as spokesperson and representative for station at assigned station events and other community forums.
- Supported departmental staff by answering phone calls and responding to emails.
- General administrative assistance to senior staff members.
- Responded to listener questions, concerns and complaints.
Education
Associate of Arts - Liberal Arts Transfer/ Paralegal Studies
Washtenaw Community College
Ann Arbor, MICurrent
Some College (No Degree) - Public Relations
Columbia College Chicago
Chicago05-2019
Skills
- Microsoft Office Suite
- Multitasking and Prioritization
- Visitor and Customer Relations
- Client Service-Oriented
- Scheduling and Calendar Management
- Client Complaint Resolution
- Verbal and Written Communication
- Multi-Line Phone Systems
- Promotions
- Administrative Support
- Event Publicity
- Large Crowd Management
Timeline
Front of House Team Member
Botiwalla
11.2021 - Current
Receptionist
Big League Haircuts
01.2017 - 01.2018
Server
Enzo’s Catering
05.2015 - 01.2018
Promotions Intern
Allied Integrated Marketing
05.2014 - 12.2014
Intern
Play On Sports!
05.2013 - 08.2013
Radio/Promotions Intern
I Heart Radio/ Channel 955/ Mojo In The Morning
01.2013 - 04.2013
Associate of Arts - Liberal Arts Transfer/ Paralegal Studies
Washtenaw Community College
Some College (No Degree) - Public Relations
Columbia College Chicago
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
When people talk, listen completely. Don’t be thinking what you’re going to say. Most people never listen.
Ernest Hemingway
Work Preference
Work Type
Full TimePart TimeWork Location
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