Overview
Work History
Education
Skills
Accomplishments
Timeline
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Terresa Morera

Overview

3
3
years of professional experience

Work History

Front of House Team Member

Chick-fil-A
02.2025 - Current
  • Enhanced customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.
  • Handled customer complaints professionally and efficiently, resulting in increased repeat business.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Supported overall team goals by assisting other staff members during peak hours as needed.
  • Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
  • Provided outstanding customer service in person.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Facilitated communication between team members and customers.

Sales Associate

JOANN Fabrics and Crafts
08.2022 - 05.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Associate of Applied Science - Paralegal

Community College of Denver
Denver, CO
06-2025

High School Diploma -

Mapleton Early Career Prep (MEC)
8980 York St, Thornton, CO 80229
05-2023

Skills

  • Administrative Skills: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, and Projects) document preparation, and data entry
  • Customer Service: Experienced in Addressing client needs, resolving issues, and maintaining a professional and positive attitude
  • Communication: Strong written and verbal communication skills, with experience in public speaking and customer interaction
  • Legal Knowledge: Familiarity with legal research, statutory analysis, and legal writing through paralegal coursework
  • Organization: Skilled in multitasking, time-management, and maintaining detailed records
  • Teamwork: Collaborative team player with experience in working diverse environments

Accomplishments

  • Sex Ed Curriculum Development: Researched and developed a comprehensive curriculum for high school students, showcasing project planning and leadership skills.
  • Top 10% Graduation Ranking: Graduated in top 10% of class with a 3.7 GPA, demonstrating academic excellence and dedication.

Timeline

Front of House Team Member

Chick-fil-A
02.2025 - Current

Sales Associate

JOANN Fabrics and Crafts
08.2022 - 05.2023

Associate of Applied Science - Paralegal

Community College of Denver

High School Diploma -

Mapleton Early Career Prep (MEC)

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Terresa Morera