Kelsey Reeder
Owenton,KY
Summary
Representative with years in providing service and support in customer focused environment. Skilled in managing accounts, addressing and resolving customer needs and payment processing. Highly skilled in communication, problem-solving, ensuring customer satisfaction and loyalty. Adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service.
Overview
2026
2026
years of professional experience
Work History
Expanded Duties Dental Assistant
Family Dental Center
- Provided exceptional chairside assistance for various restorative procedures, affording dentists the ability to work more efficiently.
- Increased patient satisfaction by delivering gentle, empathetic, and thorough dental care.
- Streamlined dental records management by updating patient files following each appointment, ensuring all relevant information was accessible for future appointments.
- Educated patients on proper oral hygiene techniques, contributing to better overall dental health outcomes.
Customer Service Representative
Broadlinc
02.2022 - Current
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company.
- Responded to customer requests for products, services provided, and company information.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation.
- Assisted customers in office, telephone, email and text messages for account information, payments and information.
- Daily deposits and banking online.
Expanded Duties Dental Assistant
White, Greer and Maggard Orthodontics
01.2016 - 01.2021
- Assisted dentists in orthodontic dental procedures by adding and removing brackets and wires.
- Demonstrated strong communication skills while educating patients on oral hygiene practices specific to their orthodontic treatments.
- Took x-rays, photographs, and impressions of patients' teeth and mouth.
- Maintained detailed progress notes for each patient to support continuity of care throughout their treatment plan.
Education
High School Diploma -
Owen County High School
2340 KY-22, Owenton, KY05-2015
No Degree - Expanded Duties Dental Assistant
The Institute of Dental Technology
6900 Houston Rd #10, Florence, KY12-2015
Skills
- Customer service
- Active listening
- Call center experience
- Payment processing
- Scheduling
- Follow-up skills
- Bank Deposits
Languages
English
Full Professional
Timeline
Customer Service Representative
Broadlinc
02.2022 - Current
Expanded Duties Dental Assistant
White, Greer and Maggard Orthodontics
01.2016 - 01.2021
Expanded Duties Dental Assistant
Family Dental Center
High School Diploma -
Owen County High School
No Degree - Expanded Duties Dental Assistant
The Institute of Dental Technology
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