Kelsey Reehl
Lincoln,NE
Summary
Experienced Claim Specialist with a strong record in complex claim resolution, claims investigation, and customer service. Known for policy expertise, assisting with accomplishing department goals, and mentoring peers to improve consistency and team performance.
Overview
14
14
years of professional experience
Work History
Claim Specialist
State Farm Insurance
03.2014 - Current
- Mentored newer claims staff on investigation standards, system navigation, and consistent claim handling practices.
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
- Provided exceptional customer service during stressful situations by offering empathy and support while resolving issues efficiently.
- Delivered comprehensive training sessions for new hires on claims handling procedures, policy interpretation basics, negotiation techniques, and other core competencies related to the role of a Claims Specialist.
- Achieved performance targets consistently through attention to detail, effective time management, and strong decision-making abilities.
- Collaborated with underwriting teams to identify trends in claim activities, contributing to more accurate risk assessment and pricing.
- Improved team morale and productivity by fostering collaborative work environment.
- Coordinated with legal teams on complex claims, ensuring all regulatory requirements were met and protecting company interests.
Fire Claim Representative
State Farm Insurance
12.2012 - 03.2014
- Investigated homeowner's loss claims, reviewing coverage details and policy provisions for accurate claim handling.
- Managed assigned inventory efficiently, prioritizing complex files while maintaining service and quality standards.
- Communicated with policyholders, contractors, and vendors to gather documentation and clarify loss information.
- Evaluated property damage reports and estimate submissions to support fair settlement decisions.
- Documented claim activity, correspondence, and reserves in claim management systems with consistent accuracy.
Education
Bachelor of Science - Corporate Communication
Southeast Missouri State University
Cape Girardeau, MO12-2012
Skills
- Customer service
- Teamwork and collaboration
- Staff development
- Claims investigation
- Professionalism and integrity
- Time management mastery
- Analytical problem solving
- Decision-making
- Conflict resolution
Accomplishments
- founding member of Subrogation Champions, remains core-group leader. Drives subrogation education and results for the department.
- P6 peer leader - presents specialized topics and collaborates on sending timely coverage reminders to department, created assistance tracking tools.
- mentor to contacts across the organization. Develops new-to-role specialists. Coaches peers on best handling practices, coverage evaluations, and time management. Collaborates with agency and underwriting on shared company goals.
- management assistance to team and section. Provides daily direction to teammates, acts as informal leader to drive group results.
Affiliations
- Chartered Property Casualty Underwriter (CPCU)
Timeline
Claim Specialist
State Farm Insurance
03.2014 - Current
Fire Claim Representative
State Farm Insurance
12.2012 - 03.2014
Bachelor of Science - Corporate Communication
Southeast Missouri State University