Kelsey Reeves
Cottage Grove,MN
Summary
HR professional with experience researching and resolving complex payroll and timekeeping issue within a shared services environment. Skilled in analyzing pay discrepancies and auditing timekeeping records. Proven ability to identify trends, improve processes, and develop training and documentation that strengthen accuracy, compliance, and operational efficiency.
Overview
18
18
years of professional experience
Work History
QA Training Consultant
Xcel Energy
Minneapolis, MN
01.2025 - Current
- Conduct call and case calibrations to ensure HRSC representatives provide accurate guidance while identifying training opportunities based on case trends
- designed and delivered targeted training sessions on Timekeeping systems, job change processes, and HR workflows to strengthen representative knowledge and improve service quality
- Lead improvements to the Missed Pay Request (MPR) process, including redesigning case intake forms and introducing enhanced categorization to improve reporting, and case resolution efficiency.
- Supported timekeeping and payroll system transition, through participation in Workday Time Implementation testing, scenario validation, and Hypercare support to identify potential payroll impacts and mitigate system risks
- Analyzed Workday Time and Pay metrics to identify trends in timekeeping errors, corrections, and employee inquires; providing insight to change management.
- Provided side by side training to representatives and specialists on how to research and resolve complex employee inquires related payroll, timekeeping, missed Pay Requests and Job Changes
- Co-led a Knowledge Base article improvement project to centralize and update HR process documentation for HRSC representatives and employees
HR Operations Specialist
Xcel Energy
Minneapolis, MN
09.2024 - 01.2025
- Work closely with Vendors, Timekeepers, Payroll, UKG tech, HR Business Consultants, Compensation, Disability, and managers to ensure accuracy of data and reconcile differences when applicable.
- Lead and coordinate side-by-side training for Tier 2 reps on Payroll related tickets. Successfully training multiple reps on the MPR process. Currently assisting with the development of company wide timekeeping and Tier 2 MRP process training
- Tracking MPR's to quality resolution
- Provide expertise to HR Service Center relating to payroll, benefit, pension job record related processing and other escalated questions while tracking trends
- Perform problem resolution for employees, HR staff and managers
- Responsible for accurate and timely processing of complex, high impact, payroll and benefit processes.
- Perform high level audits.
Missed Pay Request Team
Xcel Energy
Minneapolis, MN
03.2024 - 01.2025
- Resolved complex Missed Pay Requests by conducting research and analyzing data. Coordinated with Payroll, HR departments, and employees/timekeepers for final resolution.
- Audited timesheets and payroll records for accuracy.
- Collaborate with subject matter expert cross-functional teams to implement system enhancements and updates to Missed Pay Request process.
- Verified discrepancies by cross-checking employee records in UKG and Workday. Reached out for support when I identified sync issues, UKG and Workday errors.
HR Call Center Representative
Xcel Energy
Minneapolis, MN
01.2023 - 08.2024
- Assisted employees through HR Service Center hotline, email and chat. Delivering precise, professional, and prompt responses. Recorded call details in tracking database, collaborated with internal resources to address employee issues as needed. Applied expertise in benefits, payroll, and policies to ensure information accuracy and completeness.
- Efficiently navigated, documented, researched and problem-solved utilizing available information to answer employee questions related to benefits, Time Off Balances, Job Changes, Terminations, Personal Data Changes, COBRA, Retirement, Leaves and other HR inquiries.
- Collaborated with team members to meet quality metrics and service level agreements, fostering positive and consistent employee experiences. Provided support for special projects.
- Utilized Service Now, Workday, UKG to efficiently process and oversee transactions. Ensuring timely handling of cases across various systems.
- Collaborate, provide technical support, and train HRSC employees.
Contractor
HireGenics/Xcel Energy
Minneapolis, MN
06.2022 - 01.2023
- Full-time contact for COVID-19. Responded to employees questions via telephone, completed risk assessments, advised employees on guidelines and protocols, completed follow ups and documented call activity.
- Conducted research, documented and problem solved to address inquiries.
- Ensured timely processing of benefits & confirmed all relevant forms were submitted for new hires.
- Processed Qualified Life Event changes to existing employee benefits.
- Trained new employees on how to respond to and record incoming COVID calls.
Kelsey Dewolf Photography
Self
04.2017 - 08.2022
- Facilitated weekly studio appointments for newborns and their families.
- Hired, paid and scheduled second shooters, complying with federal and state laws
- Set up shots and camera settings quickly and effectively.
- Remained knowledgeable of emerging trends in photography, learning relevant techniques.
- Archived photographs on computers and servers.
Home Caregiver
Duvall
12.2020 - 01.2022
- Organized and administered medications on clear schedule to help alleviate symptoms and optimize quality of life.
- Improved patient outlook and daily living through compassionate care.
- Documented client progress in charts and logbooks.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
Foster Care Provider
Washington County
04.2017 - 12.2020
- Helped reunify birth families through coordinated visitation strategies.
- Organized activities for birth parents and in-home support counselors.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
Stay at Home Mom
Self
05.2013 - 04.2017
Technology Asset Management Intern
Thomson Reuters
08.2008 - 04.2013
- Responsible to assist with timekeeping and administrative duties.
- Data reconciliation/cleansing. Research Desktop and Server hardware data utilizing SAP, Service Center, and Asset Manager.
- Performed annual Fixed Asset Impairment review within tight deadlines. Verified existence and use of in scope hardware assets.
- Updated Verizon invoice monthly by inputting each toll free number with number of minutes, number of calls and bill in FIS.
- Asset Disposals – Responsible for end to end asset disposal processes. Facilitate decommission CR process and communicate NBV of decommissioned equipment prior to disposal. Validate physical disposals match out audit and ensure security/disposal policy is followed.
- Improved analytical tools by suggesting enhancements.
- Assisted in preparing comprehensive quarterly reports.
Education
Inver Hills Community College
Inver Grove Heights, MN01.2013
Skills
- Excellent workflow management
- UKG
- Workday
- PeopleSoft
- ServiceNow
- HERO
- Adobe Applications
- HP Service Manager
- HP Asset Manager
- SAP
- Microsoft applications
- Telecom FIS
- Schedule Coordination
- Quality improvements
- Performance evaluation
- Training evaluation
Timeline
QA Training Consultant
Xcel Energy
01.2025 - Current
HR Operations Specialist
Xcel Energy
09.2024 - 01.2025
Missed Pay Request Team
Xcel Energy
03.2024 - 01.2025
HR Call Center Representative
Xcel Energy
01.2023 - 08.2024
Contractor
HireGenics/Xcel Energy
06.2022 - 01.2023
Home Caregiver
Duvall
12.2020 - 01.2022
Kelsey Dewolf Photography
Self
04.2017 - 08.2022
Foster Care Provider
Washington County
04.2017 - 12.2020
Stay at Home Mom
Self
05.2013 - 04.2017
Technology Asset Management Intern
Thomson Reuters
08.2008 - 04.2013
Inver Hills Community College