Kelsey Rigdon
Tucson,AZ
Summary
Detail-focused Pharmacy Technician recognized for productivity and efficiency in completing tasks for veterans through the Veterans Affairs mail order pharmacy. Excels at communication, teamwork, and customer service, ensuring smooth pharmacy operations. Committed to maintaining accuracy and confidentiality in handling prescriptions and patient information.
Overview
7
7
years of professional experience
Work History
Pharmacy Technician
Falcontek
Tucson, AZ
10.2024 - Current
- Executed basic maintenance tasks on pharmacy automation equipment to ensure optimal functionality.
- Used scanning equipment and computer systems to identify drugs by name, strength, and NDC number.
- Maintained cleanliness of equipment cells and processed hazardous medications while following established safety procedures.
- Collaborated with pharmacists to prepare prescriptions, enhancing workflow efficiency.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Picked orders, scanned products and packed boxes.
- Maintained compliance with HIPAA, safety rules, and pharmacy regulations.
Data Entry Clerk
Water Tec of Tucson
08.2022 - 10.2024
- Accurately entered and maintained customer data in internal databases.
- Utilized Microsoft Excel for tracking and reporting on key metrics.
- Responded promptly to inquiries regarding order status and account information.
- Verified accuracy of data entered into system to produce error-free reports.
- Sorted documents and maintained organized filing process.
- Assisted customers with inquiries and resolved issues to enhance satisfaction.
- Managed difficult situations with professionalism, ensuring positive resolutions.
- Managed customer inquiries regarding billing discrepancies, enhancing client satisfaction and retention.
- Assisted in month-end closing activities, contributing to accurate financial reporting and compliance.
- Processed accounts receivable transactions, ensuring accuracy and timeliness in invoicing.
Captioning Agent
CaptionCall
08.2019 - 05.2022
- Captured real-time captions for phone conversations, ensuring clarity and accuracy for users.
- Utilized advanced captioning software to enhance user experience and accessibility.
- Collaborated with team members to improve captioning protocols and workflow efficiency.
- Contributed to company-wide improvements by actively participating in training sessions and sharing best practices with colleagues.
- Enhanced caption accuracy by diligently reviewing and editing live captions in realtime.
Education
Pharmacy Technician Course -
U.S. Career Institute
Skills
- Fast learner
- HIPAA compliance
- Attention to detail
- Customer service
- Problem solving
Timeline
Pharmacy Technician
Falcontek
10.2024 - Current
Data Entry Clerk
Water Tec of Tucson
08.2022 - 10.2024
Captioning Agent
CaptionCall
08.2019 - 05.2022
Pharmacy Technician Course -
U.S. Career Institute