Kelsey Romeros Browning
Austin,TX
Summary
Information Technology professional with 10+ years of experience supporting enterprise SaaS platforms, cloud environments, and IT systems. Army Veteran and ITIL certified, skilled at translating complex technical issues into clear communication while coordinating cross-functional teams to resolve incidents, improve processes, and maintain operational stability.
Overview
13
13
years of professional experience
Work History
Technical Account Manager, CSS CSP
Oracle Corporation
Austin, TX
01.2025 - Current
- Acts as the technical owner for enterprise SaaS and cloud environments across Oracle HCM, ERP, and SCM.
- Translates complex technical issues into clear, actionable updates for executives, project teams, and partners.
- Leads operational reviews and roadmap planning to improve reliability, performance, and security.
- Drives cross functional coordination across Support, Engineering, and delivery teams to maintain momentum on high visibility initiatives.
Information Technology Specialist
LogicMonitor
Austin, TX
01.2023 - 01.2025
- Administered Okta, Google Workspace, Jamf, and Asset Panda to enhance security and streamline access and device lifecycle management, achieving 25 percent reduction in setup time.
- Implemented monitoring solutions to optimize system performance and reliability.
- Supported enterprise IT operations and end users in managed environments for 1,300 employees, ensuring smooth technology integration and user satisfaction.
Apple Developer Program Support Tier 1, Apple Music Analysis and Review Advisor Tier 2
Apple, Inc
Austin, TX
01.2019 - 01.2023
- Guided developers and content partners in navigating platforms, utilizing tools, and ensuring compliance across Apple Music and Apple Developer ecosystem.
- Executed advanced troubleshooting for publishing workflows, metadata, and developer tools, enhancing user experience with Xcode, Swift, and TestFlight.
Customer Support Representative
AT&T
Bastrop, TX
01.2018 - 01.2019
- Provided front line customer and technical support, ensuring high satisfaction and accurate service delivery.
- Collaborated with team members to enhance service delivery.
Network & IT Specialist, Satellite Operations
U.S. Army
Fort Drum, NY
01.2013 - 01.2017
- Operated and maintained satellite communications systems, supporting secure voice and data communications in overseas and stateside environments.
- Delivered IT and technical support in S6 section for Field Artillery Battalion, enhancing network operations and communications for over 350 personnel.
- Managed network equipment and security protocols, ensuring tactical communications systems met operational readiness and compliance standards.
Education
Bachelor of Arts - Communication and Media Studies
Southern New Hampshire University
01.2026
Skills
SaaS & Cloud Management
Oracle HCM, ERP, SCM
ITIL Certified
Technical Account Management
Network Security & Administration
IT Compliance & Risk Mitigation
Okta IAM
Jamf Device Management
Technical Documentation
Customer Relationship Management
Timeline
Technical Account Manager, CSS CSP
Oracle Corporation
01.2025 - Current
Information Technology Specialist
LogicMonitor
01.2023 - 01.2025
Apple Developer Program Support Tier 1, Apple Music Analysis and Review Advisor Tier 2
Apple, Inc
01.2019 - 01.2023
Customer Support Representative
AT&T
01.2018 - 01.2019
Network & IT Specialist, Satellite Operations
U.S. Army
01.2013 - 01.2017
Bachelor of Arts - Communication and Media Studies
Southern New Hampshire University