Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kelsey Ruiz

Charlotte,NC

Summary

Dynamic and highly reliable professional with extensive experience in the hospitality industry, including a successful tenure at Lancasters BBQ. Proven ability to enhance customer satisfaction through exceptional service and strong multitasking skills. Recognized for training staff and streamlining operations, contributing to increased efficiency and repeat business.

Overview

5
5
years of professional experience

Work History

Bartender

Lancasters BBQ
Mooresville, NC
11.2024 - 02.2026
  • Crafted unique cocktails and beverages based on customer preferences.
  • Managed inventory levels, ensuring timely restocking of bar supplies.
  • Provided exceptional customer service, enhancing guest experience and satisfaction.
  • Maintained cleanliness and organization of bar area during peak hours.

Server

Burritos and Ribs
Troutman, NC
01.2025 - 05.2025
  • Demonstrated adaptability by effectively handling high-pressure situations during peak service hours.
  • Trained new servers on menu items and service protocols to support team performance.
  • Received positive feedback from guests, contributing to repeat business and customer satisfaction.
  • Maintained knowledge of menu offerings to provide informed recommendations for guests' dietary preferences.

Server

Bonefish Grill Restaurants
Charlotte NC
01.2023 - 11.2024
  • Provided exceptional customer service by promptly addressing guest inquiries and needs.
  • Managed accurate order entry using point-of-sale systems to ensure seamless transactions.
  • Assisted in maintaining cleanliness and organization of dining areas to enhance guest experience.
  • Collaborated with kitchen staff to ensure timely food delivery and presentation standards.

Front of House

Chic-Fil-A
Charlotte, NC
08.2021 - 12.2022
  • Streamlined front of house operations for increased efficiency and optimal guest experience.
  • Increased employee productivity through effective scheduling, training, and performance evaluations for all front of house staff.
  • Audited kitchen and front of house to guarantee cost-effectiveness of restaurant.
  • Upheld high-quality standards by inspecting dishes for cleanliness before returning them to the front of house staff for use.

Education

High School Diploma -

David W. Butler High School
Charlotte, NC

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude

Languages

Spanish
Native or Bilingual

Timeline

Server

Burritos and Ribs
01.2025 - 05.2025

Bartender

Lancasters BBQ
11.2024 - 02.2026

Server

Bonefish Grill Restaurants
01.2023 - 11.2024

Front of House

Chic-Fil-A
08.2021 - 12.2022

High School Diploma -

David W. Butler High School
Kelsey Ruiz