Kelsey S. Diaz
San Antonio,TX
Overview
16
16
years of professional experience
Work History
Chick-Fil-A
01.2025
- Highly skilled, cross-trained team members able to operate 7 different stations.
- Regularly upsold menu items and promotions, increasing store revenue.
- Delivered consistent, friendly service while handling high customer volume.
- Showed leadership and dependable work habits by supporting teammates during peak hours.
Entrepreneur
Small Business Owner
01.2016 - 01.2025
- Founded and operated two home-based businesses producing canned goods and custom home décor products.
- Oversaw all operations, including production, inventory, marketing, customer service, and order fulfillment.
- Built loyal customer relationships through quality products, reliability, and clear communication.
- Balanced business management with family commitments during frequent military relocations, demonstrating adaptability and problem-solving skills.
Stay-at-Home Parent
01.2016 - 01.2025
- Managed household logistics through multiple military relocations, ensuring family stability.
- Balanced parenting with entrepreneurial ventures, strengthening organization, time management, and adaptability.
- Applied problem-solving and multitasking skills in dynamic, high-pressure situations.
C-17 Loadmaster
USAF C-17 Loadmaster 16th Airlift Squadron
01.2013 - 01.2016
- Moving large vehicles, helicopters, medical equipment, and humanitarian supplies safely and efficiently.
- Checked equipment, secured cargo, and made sure everything was safely positioned before transport.
- Solved problems quickly when plans changed or delays happened.
- Led a small team handling training records and required certifications.
- Tracked employee progress and supported promotion readiness and training completion.
- Worked closely with different teams to keep operations running smoothly and on schedule.
Food Service Professional
Diner Environment
01.2009 - 01.2011
- Delivered fast, friendly, and attentive service in a busy, customer-focused setting.
- Maintained accuracy and efficiency while managing multiple tasks simultaneously.
- Resolved customer issues promptly with a calm, solutions-oriented approach.
- Collaborated effectively with team members to ensure smooth daily operations.
Education
Associate’s - General Transfer studies
St. Louis Community College
St Louis, MO12.2024
Skills
- Customer-focused professional with hands-on experience in cargo transport, operations support, sales, and service Strong at managing time, handling equipment, keeping detailed records, and resolving issues quickly and professionally Brings a positive attitude, strong communication, and a proven ability to adapt and perform under pressure
Timeline
Chick-Fil-A
01.2025
Entrepreneur
Small Business Owner
01.2016 - 01.2025
Stay-at-Home Parent
01.2016 - 01.2025
C-17 Loadmaster
USAF C-17 Loadmaster 16th Airlift Squadron
01.2013 - 01.2016
Food Service Professional
Diner Environment
01.2009 - 01.2011
Associate’s - General Transfer studies
St. Louis Community College