Kelsey Seacrist
Akron,OH
Summary
Dedicated and compassionate professional with strong customer service experience and passion for helping others. Skilled at building positive relationships, communicating effectively and providing exceptional support in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Co-Owner
Cuyahoga Valley Homes
07.2024 - Current
- Developed and implemented strategic marketing initiatives to enhance brand visibility and customer engagement.
- Streamlined operational processes, improving efficiency in project management and resource allocation.
- Fostered relationships with vendors and suppliers to negotiate favorable terms and ensure timely material procurement.
Senior Analyst, Inside Sales
Cardinal Health
04.2021 - 07.2024
- Building and maintaining strong relationships with HCPs within territory
- Promoting Edgepark Solutions and services to diabetes, ostomy, and urology nurses
- Identifying new opportunities in territory and within existing accounts
- Understanding the insurance landscape in market
- Proactively demonstrate to the costumer the value of partner with Edgepark
- Identifying and qualifying new opportunities and develop plans for introducing new solutions by building relationships
- Collaborate with manufacture partners in territory
- Interact with HCPs on daily basis to troubleshoot day to day challenges
- Work with peers to share best practices
- Meet or exceed target for new patient referrals and revenue goals
Patient Conversion Representative
Cardinal Health
12.2019 - 04.2021
- Sales support role focused on patient retention and access to products
- VER Campaign- Diabetes
- 1-3 Month Campaign- Ostomy, Urology, Testing supplies
- Train new hires
- Assist in other departments as needed
- Meet or exceeded all metrics
- Follow established procedures to resolve readily identifiable technical problems
- Act as a liaison for both internal and external customers
Scheduling Coordinator
SAI Global
02.2018 - 11.2019
- Schedule Manufacturing Audits for ISO 9001, 14001, 13485, OHSAS, Aerospace
- Liaison between auditor and client
- Process and quote client contracts
- Client calls to enhance relationships, performance, and customer service
- Problem solve scheduling issues
Project Manager
Jamestown Container Company
02.2017 - 02.2018
- Receive customer orders
- Process and quote new product requested by customers
- Collaborate with outside sales to ensure customer needs are met in a timely fashion
- Track and expedite shipments for customers
- Quote and order non-company manufactured items to fulfill customer requests
- Problem solve with orders and shipments
- Face to face calls with customers to enhance relationships, performance and customer service
Talent Acquisition Specialist
Ashfield Healthcare
04.2016 - 03.2017
- Recruiting and sourcing for clinical teams
- Interviewing candidates
- Attend recruitment kick-off meetings
Claims Adjuster
Boat U.S.
01.2016 - 04.2016
- Accept 1st report overflow calls
- Settled Claims
- Provide claim statuses
- Maintain contact with insured through claim process
- Collaborate and contribute to Plan Teams
- Dispatch emergency services as needed
- Provide assistance to team members when needed
Pro Shop Assistant Manager
The Country Club of Hudson
05.2009 - 10.2015
- Assist Golf Professional manage Pro Shop
- Develop and maintain relationships with Members, ensuring quality customer service
- Answer phones, problem solve, and delegate assignments to other employees
- Assist in company errands
- Assist in event set up and implementation
- Maintain an organized work environment
- Sales of merchandise
Sales and Operations
Cavaliers Holdings, LLC
08.2014 - 06.2015
- Customer service and sales for season ticket holders
- Instruct and coach clinics for young athletes
- Conduct operations for high school basketball games
- Coordinate and distribute tickets for in-game events
Organizational Development Specialist
Kent State University Athletics
08.2014 - 05.2015
- Instruct student-athletes in organization and time management skills and strategies
- Assist student-athletes in preparing weekly/monthly calendars
- Review and discuss athletes course materials to identify time saving opportunities
- Create weekly reports of assignments
- Identify needs and areas for development
Education
Bachelor of Science - Sport Management, Minor in Public Relations
The University of Akron
Akron, OH12.2013
Skills
- Sales
- Collaboration/Teamwork
- Patient confidentiality
- Referral coordination
- Coordinate schedules
- Customer service
- Employee supervision
- Calendar management
- Team supervision
- Operations management
- Decision-making
- Sales strategies
- Strategic planning
- Budget development
- Recruiting and training
Timeline
Co-Owner
Cuyahoga Valley Homes
07.2024 - Current
Senior Analyst, Inside Sales
Cardinal Health
04.2021 - 07.2024
Patient Conversion Representative
Cardinal Health
12.2019 - 04.2021
Scheduling Coordinator
SAI Global
02.2018 - 11.2019
Project Manager
Jamestown Container Company
02.2017 - 02.2018
Talent Acquisition Specialist
Ashfield Healthcare
04.2016 - 03.2017
Claims Adjuster
Boat U.S.
01.2016 - 04.2016
Sales and Operations
Cavaliers Holdings, LLC
08.2014 - 06.2015
Organizational Development Specialist
Kent State University Athletics
08.2014 - 05.2015
Pro Shop Assistant Manager
The Country Club of Hudson
05.2009 - 10.2015
Bachelor of Science - Sport Management, Minor in Public Relations
The University of Akron