Summary
Overview
Work History
Education
Skills
Singer/Songwritier
Timeline
Generic

Kelsey Shepardson

Saint Augustine,FL

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for all customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

4
4
years of professional experience

Work History

Server

Hurricane Pattys
03.2023 - Current
  • Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Elevated the guest experience by anticipating their needs proactively throughout their visit.

Server

Buffalo Wild Wings Bar And Grill
06.2022 - 03.2023
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Customer Experience Sales Floor Associate

Silver Feather Jewelry
10.2019 - 06.2022
  • Enhanced customer satisfaction by providing personalized assistance and product recommendations on the sales floor.
  • Increased overall store revenue by upselling and cross-selling relevant products to customers.
  • Supported team members in maintaining a clean, organized, and visually appealing sales floor for optimal shopping experiences.
  • Resolved customer issues promptly and professionally, resulting in repeat business and positive feedback.

Education

Bachelor of Arts - Fine Arts

Flagler College
Saint Augustine, FL
12.2020

Associate of Science - Digital Media

Hudson Valley Community College
Troy, NY
01.2016

Skills

  • Guest Engagement
  • Relationship Management
  • Hospitality Service Expertise
  • Cash Handling
  • Sales Techniques
  • Suggestive Selling
  • Effective Communication
  • Organizational Skills
  • Positive Attitude
  • Multitasking Abilities
  • Conflict Resolution
  • Professional Appearance

Singer/Songwritier

Hobby: Singing, songwriting and producing music since 2015. 

Timeline

Server

Hurricane Pattys
03.2023 - Current

Server

Buffalo Wild Wings Bar And Grill
06.2022 - 03.2023

Customer Experience Sales Floor Associate

Silver Feather Jewelry
10.2019 - 06.2022

Bachelor of Arts - Fine Arts

Flagler College

Associate of Science - Digital Media

Hudson Valley Community College

Similar Profiles

CREATE PROFILE
Kelsey Shepardson