Kelsey Smith

• Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
• Cleared trays and removed trash from tables before sanitizing surfaces.
• Recorded orders by answering customer questions and entering requests in system.
• Greeted guests pleasantly and answered menu questions.
• Used proper techniques to prepare food and ingredients.
• Monitored food temperatures and cooking equipment settings to maintain safety and prevent food-borne illness.
• Supported sales efforts by suggestively upselling food items and increasing check averages.
• Used cash registers and calculators to prepare bills, accept payments and make change.
• Trained new employees by demonstrating tasks and coaching during daily activities.
• Prepared food orders, cooking on grill and operating fry station.
• Arrived to work in uniform and presentable in appearance to meet restaurant standards.
• Prepared and cooked food orders for customers by noting customizations and portion sizes.
• Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
• Checked and restocked utensils and condiments in appropriate locations for guests.
• Operated register to process payments and collect cash payment for order totals.
• Assisted with in-store operations by disassembling delivery boxes, cleaning floors and dishwashing.
• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Cultivated warm relationships with regular customers.
• Supervised restocking of salad bar and buffet for lunch and dinner service.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Noted special patron requests and followed up with kitchen to confirm delivery.
• Kept register accurate through correct billing, payment processing and cash management practices.
• Worked with POS system to place orders, manage bills and handle complimentary items.
• Bussed and reset tables to keep dining room and work areas clean.
• Used slow periods to restock supplies, ice, trays and delivery bags.
• Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
• Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
• Reconciled cash and credit card transactions to maintain accurate records.
• Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Identified team weak points and implemented corrective actions to resolve concerns.
• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
• Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
• Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
• Maintained safe working and guest environment to reduce risk of injury and accidents.
• Led and directed team members on effective methods, operations and procedures.
• Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
• Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.

G.E.D