Kelsey St. Bernard
Petersburg,MI
Summary
Organized Office Manager with a strong background in customer service. Recognized for strong communication skills, quick response time, adaptiveness and maintaining an efficient work flow. Proven ability to coordinate with multiple departments and dealerships while maintaining a customer first attitude. Demonstrated a positive attitude and open door policy for all staff.
Overview
10
10
years of professional experience
Work History
Office Manager
Hall's Culligan Water
11.2020 - Current
- Worked directly with upper management as a team to create a customer first atmosphere.
- Implemented leadership skills and kept communication open and honest.
- Coordinated installations and leads with multiple locations.
- Organized and assisted in weekly meetings to keep multiple departments cohesive and create a strong team environment.
- Maintained an open door policy for all departments.
- Provided exceptional customer service by addressing problems head on and in a timely manner.
- Streamlined office operations by implementing organization and clear set instructions.
Medical Assistant
Abdul Kabir MD Internal Medicine
10.2018 - 08.2020
- Maintained efficiency and organization in a multi provider office.
- Ensured quality of patient care by prepping charts, taking vitals and retrieving necessary patient records before the provider performed the appointment.
- Maintained a safe and clean clinical environment.
- Assisted physicians in minor in office procedures, performed injections and ordered proper testing for patients.
- Worked closely with the on site nurse to educate patients on diabetic care.
- Worked directly with insurance companies to ensure patients received information and scheduling for necessary preventative care testing.
Waitress/Certified Trainer
Great Lakes Eatery and Pub
11.2015 - 11.2018
- Maintained a clean and inviting atmosphere in a fast passed environment.
- Trained all new front of house staff members while keeping a calm and efficient work flow.
- Informed all new staff of company policies and expectations.
- Balanced multiple customers while maintaining a friendly and welcoming environment.
Cashier
Kroger
10.2014 - 10.2015
- Assisted customers in completing purchases, locate items and join reward programs.
- Completed inventory scanning and organization throughout the store.
- Performed cash, card and check transactions for customers.
- Maintained top ring tender in the store consistently throughout my twelve months of employment.
Education
Associate of Science -
Monroe County Community College
Monroe, MI 01-2019
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Communication
- Billing
- Data Entry
- Customer Relations
- Administrative Support
- Collections
- Staff Management
- Excellent multi-tasking ability
Accomplishments
Received an award with Hall's Culligan for Customer Service Representative of the year in 2022 and manager of the fourth quarter in 2023 for the Michigan and Ohio region.
Timeline
Office Manager
Hall's Culligan Water
11.2020 - Current
Medical Assistant
Abdul Kabir MD Internal Medicine
10.2018 - 08.2020
Waitress/Certified Trainer
Great Lakes Eatery and Pub
11.2015 - 11.2018
Cashier
Kroger
10.2014 - 10.2015
Associate of Science -
Monroe County Community College
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