Kelsey Tatum
Benjamin,TX
Summary
Results-driven professional recognized for exceptional data management and CRM software proficiency. Focused on delivering measurable improvements in customer satisfaction through effective communication and meticulous attention to detail.
Overview
6
6
years of professional experience
Work History
Customer Service Advocate
Globe Life And Accident Insurance Company
McKinney, Texas
12.2023 - Current
- Resolved customer complaints using effective communication skills.
- Maintained accurate customer records in company database systems.
- Verified data entries to ensure consistency and accuracy across all records.
- Utilized various software tools for data management and reporting tasks effectively.
Janitor
M and R Commercial Services
Abilene, TX
08.2020 - Current
- Executed routine cleaning tasks according to established checklists, ensuring consistency and thoroughness.
- Maintained high sanitation standards in restrooms and common areas, contributing to a healthier environment.
- Performed sweeping, mopping, and vacuuming in designated areas, enhancing overall cleanliness.
Senior Customer Service Advocate
HGS - Hinduja Global Solutions
El Paso, Texas
06.2020 - 11.2023
- Utilized CRM software tools such as Salesforce to track customer information and maintain accurate records of interactions with customers over time.
- Utilized CRM software to track customer interactions and feedback.
- Gathered and synthesized data on customer interactions and transactions into actionable reports for management review.
- Established key performance indicators to monitor progress toward customer satisfaction goals set by management.
- Analyzed trends in customer service requests to develop targeted strategies for improving team efficiency and effectiveness.
- Created detailed documentation of all customer inquiries, complaints, and resolutions.
Education
Health Information Technology Certification - Health Information Technology
Herzing University
Dearborn, MI05-2023
High School Diploma -
Knox City High School
Knox City05-2011
Skills
- Customer service
- Call center experience
- CRM software
- Data management
- Data entry
- Microsoft Excel
- Microsoft Office Suite
- Microsoft PowerPoint
- Performance analysis
- Relationship management
- Problem solving
- Attention to detail
- Effective communication
Timeline
Customer Service Advocate
Globe Life And Accident Insurance Company
12.2023 - Current
Janitor
M and R Commercial Services
08.2020 - Current
Senior Customer Service Advocate
HGS - Hinduja Global Solutions
06.2020 - 11.2023
Health Information Technology Certification - Health Information Technology
Herzing University
High School Diploma -
Knox City High School