Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kelsey Thompson

Voorhees,NJ

Summary

Knowledgeable professional bringing several years experience in management support, system administration and project building. Competent in using technical skills to resolve failures and maintain user productivity. Proficient in building trainings and assessing an individuals needs for development. Desire for long-term position with room for career advancement or movement.

Overview

5
5
years of professional experience
1
1
Certification

Work History

System Specialist

H&M
Burlington, NJ
07.2022 - Current
  • Serves as a partner and consultant to all leaders and employees on system matters.
  • Provides support to business leaders surrounding the performance of the system and best practices.
  • Identifies and creates materials to support leaders in daily operations.
  • Acts as a point of contact for all system projects.
  • Produces reports and compile data to present on a bimonthly and quarterly basis.
  • Monitors system functionality and new system functionality developments.
  • Tests new releases of operating systems prior to deployment across the enterprise.
  • Communicates change requests from end users to Regional Sales and Operations.
  • Maximizes operational excellence, quality, and efficiency by educating end users in the IT system functionality.
  • Distributes and translates release notes, and inform/ensure training of users in the new functionality of a release.
  • Ensures an effective and efficient incident management, when needed (e.g. participate in "bridge calls", Incident reporting)
  • Ensures high quality level of all decided IT system-related procedures and correct implementation.
  • Participates in planning meetings for upcoming projects involving operating systems.
  • Aligns release waves and system downtime with key stakeholders, i.e. DC management, sales etc.
  • Conducts workflow analysis, space design or cost comparison analysis.
  • Strong communication and coordination skills with all levels of management.
  • Has the ability to collaborate and co-create with others.

Advanced User

H&M
Burlington, NJ
08.2020 - 06.2022
  • Supporting end users in the day-to-day functions.
  • Conducting daily system clean-up and system routines.
  • Training of end-users on daily system-related issues.
  • Conducting basic troubleshooting and reporting.
  • Maximizes operational excellence, quality, and efficiency by ensuring best practice guidelines are followed, all flow systems are working, and system-related procedures are implemented.
  • Identifying and suggesting improvement opportunities and/or the need for DC operations.
  • Responsible for training team members and team leaders on any new functionalities on the system or any improvements.
  • Responsible for assigning and maintaining daily floor operations.

Warehouse Coach

H&M
Burlington, NJ
05.2019 - 07.2020
  • Trained team members to follow company safety policies and to properly report hazards.
  • Maintained compliance with OSHA regulations in regards to workplace safety standards.
  • Facilitated communication between managers and staff regarding operational procedures and policies.
  • Maintained accurate tally of available space to support correct storage capacity estimates.
  • Juggled shift duties, prioritizing immediate tasks to streamline operations.
  • Conducted skill needs assessments to identify specific knowledge gaps, training objectives, and changes in training procedures.
  • Assisted team members and managers with tasks to maintain productivity and meet goals.
  • Established skilled staff and managed performance to deliver consistent results.
  • Used critical thinking skills to find solutions to complex problems and escalated serious concerns to general management.

Education

Human Services -

Rowan University
Glassboro, NJ
01-2027

Skills

  • Cross-functional collaboration
  • Training and development
  • Project management
  • Analytical mindset
  • Incident Management
  • Organizational Skills
  • Task Prioritization
  • Supportive and inclusive

Certification

  • Leading and Working in Teams
  • Connecting Your Work to Your Purpose
  • Psychological Safety: Clear Blocks to Innovation, Collaboration and Risk Taking

Timeline

System Specialist

H&M
07.2022 - Current

Advanced User

H&M
08.2020 - 06.2022

Warehouse Coach

H&M
05.2019 - 07.2020

Human Services -

Rowan University

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Kelsey Thompson