Kelsey Trinidad-Membren0
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Member Service Representative
Navy Federal Credit Union
Winchester, VA
06.2024 - 03.2025
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Warehouse Associate
NCS Technologies, Inc.
Manassas, VA
06.2021 - 06.2024
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Assisted with reorganizing storage areas to accommodate changes in demand patterns or product offerings.
- Maintained clean, orderly work environment free of hazards.
Data Entry Clerk
Winchester Latino Tax
Winchester, VA
01.2022 - 06.2023
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Created and maintained data entry logs to track data entry activities.
Education
Associate of Science - Human Services
Laurel Ridge Community College
Middletown, VA05-2027
High School Diploma -
Sherando High School
Stephens City, VA05-2023
Skills
- Customer service
- Team collaboration
- Relationship building
- Fluent bilingualism
- Interpersonal communication
- Multitasking
Languages
Spanish
Native or Bilingual
Timeline
Member Service Representative
Navy Federal Credit Union
06.2024 - 03.2025
Data Entry Clerk
Winchester Latino Tax
01.2022 - 06.2023
Warehouse Associate
NCS Technologies, Inc.
06.2021 - 06.2024
Associate of Science - Human Services
Laurel Ridge Community College
High School Diploma -
Sherando High School