Kelsey Twitchell
Blossvale,NY
Summary
Dedicated and hardworking professional with strong organizational, communication, and problem-solving skills. As a mother of four, I have developed exceptional multitasking abilities, adaptability, and a strong work ethic. I am passionate about helping others, building positive relationships, and approaching challenges with compassion and determination.
Overview
11
11
years of professional experience
Work History
Enrollment Specialist and Customer Care Advocate
Excellus
10.2021 - 06.2026
- Process and manage member enrollment. Data input into our internal systems and using Microsoft Office applications.
- Started with the company as a customer care advocate (3 years) handling inbound provider and member calls and resolving claims issues.
- Streamlined enrollment processes, enhancing customer experience and reducing processing times.
- Developed training materials to support new staff in navigating enrollment systems effectively.
- Updated, entered, and reviewed customer data.
DSA (Direct Support Assistant)
CNYDDSO
02.2018 - 09.2021
- Assisted in implementing personalized care plans, promoting independence and personal growth.
- Facilitated communication between clients and healthcare providers, ensuring clarity in service delivery.
- Provided individualized support to enhance daily living skills for individuals with developmental disabilities.
Retail Assistant
VisionWorks
02.2016 - 02.2018
- Maintained inventory accuracy by organizing stock and performing regular inventory audits.
- Assisted customers with product selections and provided detailed information on eyewear options.
- Trained new employees on store procedures, customer service standards, and operational systems.
- Resolved customer inquiries and complaints efficiently, ensuring high levels of satisfaction and loyalty.
Teacher Assistant
Upstate Cerebral Palsy
01.2015 - 02.2016
- Assisted lead teacher in implementing individualized education plans for students with diverse needs.
- Supported classroom activities by preparing educational materials and maintaining an organized learning environment.
- Collaborated with therapists to facilitate student engagement during therapeutic sessions and instructional activities.
Education
High School Diploma -
Rome Catholic High
Skills
- Proficient in Microsoft Office applications
- Quick learner and adaptable in fast-paced environments
- Exceptional communication
- Reporting and analytics
- Documentation management
- Customer service expertise
- Strong organization
- Data entry skills
Timeline
Enrollment Specialist and Customer Care Advocate
Excellus
10.2021 - 06.2026
DSA (Direct Support Assistant)
CNYDDSO
02.2018 - 09.2021
Retail Assistant
VisionWorks
02.2016 - 02.2018
Teacher Assistant
Upstate Cerebral Palsy
01.2015 - 02.2016
High School Diploma -
Rome Catholic High