Kelsey Viggiano
Chanhassen,MN
Summary
Self-motivated, highly organized, and creative professional with a proven ability to thrive in fast-paced environments. Goal-oriented and skilled at developing and executing strategies that drive customer satisfaction and operational success. Diverse experience delivering exceptional customer experiences to discerning clientele, supported by strong interpersonal and communication skills. Experienced in customer service, management, scheduling, merchandising, wholesale buying, public relations, e-commerce management, trend forecasting and multi-unit business operations. Adaptable, resourceful, and committed to achieving both customer and organizational goals.
Overview
19
19
years of professional experience
Work History
General Manager
InnerBeauty Med Spa & Laser
Wayzata, Minnesota
12.2016 - Current
- As the GM and acting spa manager license holder, I am responsible for keeping the both spas running smoothly and professionally. Making sure we are up to code and all 9 providers are performing to our highest standards, as well as 7 front desk and assistant manager.
- Responsible for all ordering and inventory.
- Opening and closing, front desk administration, client scheduling via phone, online scheduling, email and in-person, employee scheduling and all social media.
- Attend all training for products and services.
- Customer service and sales as well as hiring for 2 spas and a wellness location.
- Manage staff schedules and coordinate training for new team members.
- Collaborate with vendors to source high-quality products and equipment.
- Enhance customer service protocols to improve client satisfaction and retention.
- Manage all aspects of daily business operations including running one of the locations by myself.
Brand Consultant, Project Coordinator
ONE Showroom
Los Angeles, USA
01.2014 - 08.2016
- Cultivated and grew relationships with large scale retailers including Neiman Marcus, Nordstrom and Saks 5th Avenue. Through this leadership role I helped to create a brand identity for ONE Showroom that increased revenue and expanded our customer base.
- Managed key corporate accounts and subsequent EDI (Electronic Data Interchange) systems.
- Assisted in editing and merchandising collections at the beginning of each selling season.
- Worked with designers on branding and trend forecasting.
- Coordinated and styled all photo shoots for look books.
Costumer, Wardrobe Stylist
Local 705 Costumers Union
Los Angeles, USA
10.2011 - 06.2015
- Created my own book of clients and managed projects for other wardrobe stylists. I was responsible for styling high profile clientele and catering to each client’s unique needs/requirements.
- Wardrobe stylist and costumer for all genres for feature films, commercials, television, print editorials, red carpet, and celebrity appearances.
- Managed project expenses and finances within project budget.
- Assisted in each stage of development including; concept, fittings, shopping, costume house rentals, and on-set filming.
Director of Women’s Apparel
MLTD.COM
Los Angeles, USA
08.2009 - 08.2012
- Managed all aspects of the women’s business including brand identity, purchasing, advertising and financial metrics. The success of the women’s business ultimately lead to the creation of a sister website tailored specifically to women.
- Responsible for buying women's apparel and accessories.
- Attended tradeshows for each buying season across the U.S.
- Lead creative direction, purchasing, styling, coordinating photo shoots, and ran all social media platforms.
- Worked one on one with PR team on marketing and advertising campaigns.
- Managed sales, mark-downs, gross margin, inventory levels, mark-ups and shipping.
Women’s West Coast Brand Manager
Derelicte Showroom
Los Angeles, USA
01.2008 - 01.2009
- Managed a territory west of the Mississippi and cultivated relationships with key retailors such as Macy’s, Urban Outfitters, and PacSun.
- Maintained an active client list of boutiques and major department stores.
- Executed all in-store events for WeSC retailers.
- Attended global brand meetings in Sweden to discuss forecasting and market trends.
- Worked with design team to assist in brand development for the U.S. market.
Education
Advanced Practice Esthetician Salon Manager -
PCI Academy
Plymouth 09.2017 - 02/2018
B.S - Interior Design
Minnesota State University
Mankato, MNSkills
- Self-motivated
- Highly organized
- Staff training
- Inventory control
- Team leadership
- Client relationship management
- Multi-unit operation management
- Schedule management for clients and staff
- Customer service
- Personal communication
- Merchandising and wholesale purchasing
- Public relations
- Ecommerce management
- Trend forecasting
Timeline
Advanced Practice Esthetician Salon Manager -
PCI Academy
09.2017 - 02/2018
General Manager
InnerBeauty Med Spa & Laser
12.2016 - Current
Brand Consultant, Project Coordinator
ONE Showroom
01.2014 - 08.2016
Costumer, Wardrobe Stylist
Local 705 Costumers Union
10.2011 - 06.2015
Director of Women’s Apparel
MLTD.COM
08.2009 - 08.2012
Women’s West Coast Brand Manager
Derelicte Showroom
01.2008 - 01.2009
B.S - Interior Design
Minnesota State University