Kelsey Vriethoff
Gresham,Oregon
Summary
Detail-oriented, people-centered administrative professional with over 9 years of experience in high-volume, public-facing environments where accuracy, discretion, and calm communication are essential. I enjoy structured systems, clear procedures, and work that requires careful review, follow-through, and accountability. Known for maintaining focus in interruption-heavy settings and supporting individuals navigating stressful or emotional situations. Eager to bring precision, empathy, and a strong sense of responsibility to the Court Operations Specialist role with the Oregon Judicial Department.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Vice President
Kelly Creek Elementary Parent Teacher Committee Volunteer
01.2017 - Current
- Serve as Vice President for a school community of approximately 300+ students and 50+ staff members.
- Plan, organize, and execute 7+ school fundraisers per year, supporting enrichment programs and school initiatives.
- Coordinate 3–4 large-scale, community-wide school events per year, each serving 400+ attendees, requiring logistics planning, scheduling, volunteer coordination, and on-site execution.
- Manage administrative tasks that include, answering emails, sending out school wide communications, creating volunteer sign ups, board member minutes, answering phone calls, making copies.
- Communicate policies, procedures, and expectations clearly to parents, staff, volunteers, and community members.
- Create systems and tracking tools to ensure accuracy, accountability, and smooth execution of events and fundraising initiatives.
- Collaborate closely with school administration, teachers, and district staff.
Banker
JP Morgan Chase Bank
01.2011 - 01.2020
- Resolved client concerns with a focus on customer experience and loyalty, enhancing retention rates.
- Delivered in-person, email, and phone customer service to a diverse client base, frequently assisting individuals experiencing financial stress, disputes, or time-sensitive issues.
- Achieved 100% OSAT (Overall Satisfaction) scores, reflecting consistent excellence in customer service and communication.
- Explained complex financial processes, account requirements, policies, and decisions clearly and accurately to customers.
- Performed high-volume administrative and clerical tasks including data entry, document verification, wire transfers, and account maintenance with strict accuracy standards.
- Maintained 100% compliance on all internal audits, demonstrating exceptional organization, attention to detail, and adherence to regulatory requirements.
- Reviewed documents for completeness, signatures, and accuracy prior to processing.
- Trained and mentored new hires, supporting operational consistency and service standards.
- Managed cash handling, vault balancing, ATM processing, and daily reconciliation in a fast-paced, interruption-heavy environment.
Retail Sales Manager
Frederick’s of Hollywood
01.2008 - 01.2011
- Led a high-performing team of six, fostering a client-first culture and operational excellence.
- Built customer loyalty by delivering exceptional service and personalized recommendations.
- Executed daily store operations including sales reporting, customer issue resolution, and product promotions.
- Recognized for leadership in driving revenue growth and developing high-performing teams.
Education
Bachelor's of Science Degree - Marketing Management
The Art Institute of Pittsburgh
01.2016
Skills
- Administrative Support
- Customer Service
- Document Review & Accuracy Verification
- Records Management & Data Entry
- Scheduling & Calendar Coordination
- Confidential Information Handling
- Deadline-Driven Workflows
- Written & Verbal Communication
- Cross-Functional Collaboration
Certification
Notary Public-State of Oregon
- Notarize legal documents
- Review forms for completeness
- Document certification
- Identity verification
- Witness signatures
- Administer Oaths/Affirmations
Timeline
Vice President
Kelly Creek Elementary Parent Teacher Committee Volunteer
01.2017 - Current
Banker
JP Morgan Chase Bank
01.2011 - 01.2020
Retail Sales Manager
Frederick’s of Hollywood
01.2008 - 01.2011
Bachelor's of Science Degree - Marketing Management
The Art Institute of Pittsburgh