Kelsey Watts
Richmond,VA
Summary
Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise to Chippenham Hospital. Successful in quickly and accurately filling prescription orders and building relationships with coworkers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service.
Overview
3
3
years of professional experience
Work History
Pharmacy Technician
HCA Healthcare Inc.
05.2023 - Current
- Packaged, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Counted and labeled prescriptions with correct item and quantity.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
Pharmacy Technician
Walmart
03.2022 - 05.2023
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Collected co-payments or full payments from customers.
- Counted, measured and compounded medications following standard procedures.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Pharmacy Technician Trainee
Walmart
09.2021 - 03.2022
- Maintained a high degree of professionalism and integrity, upholding ethical standards associated with the Pharmacy Technician Trainee role at all times.
- Contributed to increased customer loyalty through exceptional communication skills and genuine empathy for patients'' needs.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Pharmacy Cashier
Walmart
05.2021 - 09.2021
- Enforced compliance with state and local laws regarding regulated products such as prescription drugs, over-the-counter items with purchase limits, alcoholic beverages and tobacco products.
- Supported pharmacy team by answering phone calls, directing inquiries, and taking accurate messages.
- Served as a reliable backup when staffing shortages occurred in other areas of the pharmacy or store.
- Efficiently processed prescription drop-offs and pick-ups while maintaining strict adherence to HIPAA regulations.
Education
Associate of Science - Biology
Richard Bland College
Petersburg, VA05.2021
Skills
- Pharmacology knowledge
- Inventory Management
- Pyxis MedStation
- Processing payments
- Medicare and Medicaid process
- FDA and DEA Guidelines
- Analytical Thinking
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Pharmacy Technician
HCA Healthcare Inc.
05.2023 - Current
Pharmacy Technician
Walmart
03.2022 - 05.2023
Pharmacy Technician Trainee
Walmart
09.2021 - 03.2022
Pharmacy Cashier
Walmart
05.2021 - 09.2021
Associate of Science - Biology
Richard Bland College
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