Kelsey Wilkinson
Hattiesburg,MS
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
11
11
years of professional experience
Work History
Waitress
Keg And Barrel
07.2019 - Current
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Capstone Project
NOOL Counseling Center
08.2022 - 12.2022
- Communicated technical information to variety of audiences.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Strengthened communication skills through regular interactions with others.
Lead Waitress
Olive Garden
01.2017 - 07.2019
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Lead Waitress
Buffalo Wild Wings
11.2015 - 08.2017
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Retail Sales Associate
Bubba Gump Shrimp Com
10.2014 - 11.2016
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Trained and supervised new employees to use selling strategies and apply best practices.
Team Member/Leader
Smoothie King
07.2012 - 11.2014
- Distributed necessary tasks and duties during each shift.
- Set performance goals for individual team members and created reward systems and contests.
- Maintained, operated, set up and cleaned food preparation equipment.
- Followed health, safety and sanitation guidelines with proper handwashing, food storage and sanitization.
- Took customer orders and accurately processed in system.
- Communicated special requests and coordinated daily tasks working with teammates.
- Kept balanced cash register, performing speedy calculations and proactively identifying and correcting errors.
Education
Bachelor of Science - Child And Family Sciences
University of Southern Mississippi
Hattiesburg, MS05.2022
Associate of Science - General Studies
Pearl River Community College
Hattiesburg, MS05.2018
Associate of Science - General Studies
Mississippi Gulf Coast Community College
Gautier, MSHigh School Diploma -
Ocean Springs High School
Ocean Springs, MS05.2014
Skills
- Customer Service
- Business Planning
- Superior Interpersonal Skills
- Service Prioritization
- Professional Relationships
- Performance Improvement
- Active Listening
- Positive Reinforcement Strategies
- Complex Problem-Solving
- Task Initiative
- Verbal and Written Communication
- Emotional Support
- Daily Logs
- Leadership
Accomplishments
Miss Congeniality 2013: Biloxi Shrimp Queen Pageant
Miss Congeniality 2014: Biloxi Shrimp Queen Pageant
Timeline
Capstone Project
NOOL Counseling Center
08.2022 - 12.2022
Waitress
Keg And Barrel
07.2019 - Current
Lead Waitress
Olive Garden
01.2017 - 07.2019
Lead Waitress
Buffalo Wild Wings
11.2015 - 08.2017
Retail Sales Associate
Bubba Gump Shrimp Com
10.2014 - 11.2016
Team Member/Leader
Smoothie King
07.2012 - 11.2014
Bachelor of Science - Child And Family Sciences
University of Southern Mississippi
Associate of Science - General Studies
Pearl River Community College
Associate of Science - General Studies
Mississippi Gulf Coast Community College
High School Diploma -
Ocean Springs High School
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