Kelsey Wilson
Chesapeake,VA
Summary
Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Passionate about helping others to have wonderful experiences and feel welcome and taken care of.
Overview
7
7
years of professional experience
Work History
Front Office Supervisor
Virginia Beach Obstetrics And Gynecology
06.2020 - Current
- Coached employees through day-to-day work and complex problems.
- Assisted patients with concerns, problems, and questions.
- Ensured the office ran smoothly and helped each team in the office (nurses, doctors, patients, etc.) function effectively.
- Worked closely with the billing department to provide patients with detailed account information.
- Ordered supplies for the office and employees as needed.
Customer Service Agent
Abeka
06.2016 - 03.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and chats to answer questions about products and services.
- Communicated with clients regarding account services, statements, and balances.
Education
Bachelor of Science - Health Administration
Pensacola Christian College
Pensacola, Florida05.2020
Skills
- Scheduling and Calendar Management
- Oral and Writing Communication
- Staff Management
- Issue Handling
- Customer Relations
- Administrative Support
Timeline
Front Office Supervisor
Virginia Beach Obstetrics And Gynecology
06.2020 - Current
Customer Service Agent
Abeka
06.2016 - 03.2020
Bachelor of Science - Health Administration
Pensacola Christian College
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