Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelsey Wilson

Richmond,United States

Summary

Dynamic customer service professional with extensive experience in retail, office, and service industries. Proven ability to engage with diverse clientele, resolve issues efficiently, and enhance overall customer satisfaction. Strong communication and interpersonal skills foster positive relationships and drive team success. Committed to delivering exceptional service and contributing to organizational goals through a customer-centric approach.

Overview

17
17
years of professional experience

Work History

Bartender

Broadberry Entertainment Group
Richmond, VA, United States
05.2025 - Current
  • Serve cocktails efficiently at live events, enhancing guest satisfaction and event success.
  • Boost customer service quality, ensuring memorable experiences for all attendees.
  • Coordinate with team to streamline service operations, improving workflow and event outcomes.

Bartender

Cobra Cabana
Richmond, VA, United States
01.2022 - Current
  • Adapt to varied event dynamics, resolving service challenges promptly.
  • Contribute to a vibrant event atmosphere, fostering repeat client engagement.
  • Trained new staff on mixology techniques, fostering a cohesive team environment and ensuring consistent service quality.
  • Maintained a friendly and welcoming atmosphere, contributing to a positive customer experience and enhancing overall satisfaction.
  • Led the training of new bartenders on advanced mixology techniques, resulting in a consistently high standard of beverage quality and service.
  • Fostered a positive team environment by encouraging open communication, leading to improved staff morale and collaboration.
  • Cultivated a vibrant bar atmosphere, enhancing customer engagement and loyalty through personalized service.

Office Administrator

Tom Farrage & Co.
Culver City, CA, United States
02.2017 - 01.2019
  • Led daily shop operations to maintain project flow and meet delivery deadlines.
  • Implemented parts tracking and invoicing processes that ensured timely billing and reduced errors.
  • Coordinated with designers to complete cutting, welding, and finishing for custom metal pieces.
  • Managed delivery and installation of custom work, improving customer satisfaction and repeat business.

STORE MANAGER

Betsy & Tracy Clothing Company
Santa Monica, CA, United States
11.2008 - 02.2017
  • Managed daily store operations to maintain brand standards and steady sales, ensuring consistent performance.
  • Directed visual merchandising to increase product visibility and in-store engagement with measurable results.
  • Coached staff on product knowledge and service techniques to improve customer satisfaction scores.
  • Implemented inventory and buying oversight to maintain store wellbeing and streamline behind-the-scenes operations.

Education

DIPLOMA -

Great Oak High School
Temecula, CA
06.2009

Skills

  • Customer service

Timeline

Bartender

Broadberry Entertainment Group
05.2025 - Current

Bartender

Cobra Cabana
01.2022 - Current

Office Administrator

Tom Farrage & Co.
02.2017 - 01.2019

STORE MANAGER

Betsy & Tracy Clothing Company
11.2008 - 02.2017

DIPLOMA -

Great Oak High School
Kelsey Wilson