Kelsey Wilson
Summerdale,AL
Summary
Dynamic Operations Team Leader skilled in scheduling management, staff training, and customer relations. Proven ability to enhance team performance and implement quality control measures, driving operational excellence and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Style Consultant
Kate Spade
Foley, AL
11.2024 - Current
- Collaborated with team members to execute visual merchandising strategies that drove store traffic.
- Developed personalized styling solutions to enhance customer satisfaction and engagement.
- Cultivated relationships with clients, fostering loyalty through exceptional service and follow-up communication.
- Greeted all clients with warm smile and asked open-ended questions to better understand his or her needs.
- Maintained inventory by assisting co-workers with stocking shelves, pricing items and placing products on display.
- Promoted ongoing sales, promotions and upcoming events.
Operations Team Leader
Academy Sports and Outdoors
Foley, AL
12.2024 - Current
- Trained team members on equipment usage and operational procedures to enhance performance.
- Implemented quality control measures to maintain product standards and customer satisfaction.
- Assisted in scheduling shifts and assigning tasks based on operational needs and team strengths.
- Monitored sales floor activities, addressing customer inquiries to improve service experience.
- Collaborated with management on process improvements to streamline operations and increase productivity.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Optimized team performance, providing clear guidance and setting achievable goals.
- Conducted regular staff training sessions to ensure consistent implementation of best practices across the team.
- Managed high workload with consistent record of achieving deadlines and production targets.
- Sat on new hire interviewing panel and made recommendations.
- Set schedules and oversaw daily workflow.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
Certified Nursing Assistant
Gadsden Health and Rehab Center
Gadsden, AL
06.2019 - 10.2024
- Assisted patients with daily living activities, ensuring comfort and safety.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Built rapport with patients and families, providing emotional support during difficult times.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
Education
High School Diploma -
Weaver High School
Weaver, ALSkills
- Scheduling management
- Staff training
- Policy enforcement
- Software knowledge
- Cross-functional coordination
- Scheduling coordination
- Customer relations
- Task delegation
- Performance monitoring
- Data analysis
- Delegation
- KPI tracking
- Teamwork
- Problem-solving
- Time management
- Problem-solving abilities
Timeline
Operations Team Leader
Academy Sports and Outdoors
12.2024 - Current
Style Consultant
Kate Spade
11.2024 - Current
Certified Nursing Assistant
Gadsden Health and Rehab Center
06.2019 - 10.2024
High School Diploma -
Weaver High School