Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelsey Worthan

Summary

Proactive and motivated with high-energy approach to building and optimizing business operations. Solid understanding of facets such as financial, business and personnel management. Results-driven and industrious with conscientious attention to critical details and big-picture needs

Customer Service Rbringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

19
19
years of professional experience

Work History

General Manager

Zips Car Wash, LLC
12.2021 - Current
  • Established an active, recurring membership base of 5,000+ customers
  • Managed a diverse team of 13+ employees, fostering a positive work environment, high employee retention and satisfaction
  • Developed and implemented strategies to exceed sales goals consistently, achieving and surpassing KPI metrics.
  • Performed minor equipment repairs and regular maintenance
  • Established very strong local community relationships and loyalty
  • Managed and oversaw complete system migration from Sonny's to DRB

Co-Owner/Operator

Big Wave Xpress Car Wash, LLC
11.2018 - 12.2021

Acquired by Zips Car Wash, LLC December 2021


  • Improved overall efficiency by implementing cost-effective technology solutions throughout various aspects of the operation.
  • Built strong community ties through active participation in local events, which amplified the brand's presence in the market and contributed to increased business referrals.
  • Established performance metrics for staff evaluation purposes, promoting accountability among team members while setting clear expectations regarding their roles within the company structure.
  • Negotiated contracts with suppliers to secure favorable terms, leading to reduced expenses on materials and services.

Outside Sales Representative

United Rentals
08.2016 - 12.2018
  • Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
  • Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
  • Established new accounts through cold calling and personal visits to potential customers.
  • Exceeded monthly sales targets and quotas consistently.
  • Developed and implemented successful sales strategies to increase revenue in assigned territories.

Assistant Manager

Sherwin Williams Co
11.2014 - 08.2016

  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Provided weekly work schedules to employees.

Certified Trainer, ToGo Specialist, Server

Olive Garden
05.2010 - 11.2015

Teller

Wells Fargo
02.2013 - 10.2013

Office Assistant, Cashier

Kranberry's Family Restaurant
05.2005 - 05.2009

Education

BBA - Small Business Management/ Entrepreneurship

New Mexico State University
Las Cruces, NM
05.2014

Skills

  • Sales Negotiation
  • Operations Management
  • Customer Relations
  • Business Development
  • Networking
  • Entrepreneurial personality
  • Account Management
  • QuickBooks proficiency

Timeline

General Manager

Zips Car Wash, LLC
12.2021 - Current

Co-Owner/Operator

Big Wave Xpress Car Wash, LLC
11.2018 - 12.2021

Outside Sales Representative

United Rentals
08.2016 - 12.2018

Assistant Manager

Sherwin Williams Co
11.2014 - 08.2016

Teller

Wells Fargo
02.2013 - 10.2013

Certified Trainer, ToGo Specialist, Server

Olive Garden
05.2010 - 11.2015

Office Assistant, Cashier

Kranberry's Family Restaurant
05.2005 - 05.2009

BBA - Small Business Management/ Entrepreneurship

New Mexico State University
Kelsey Worthan