Kelsey Zeigler
Lancaster,OH
Summary
Personable and dedicated Customer Service Representative with extensive experience in the transportation industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Devoted to giving every customer a positive and memorable experience. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Enterprise Truck Rental
Columbus, OH
09.2022 - Current
- Performs administrative tasks such as filing paperwork, updating databases and generating reports.
- Assists in maintaining fleet maintenance
- Maintains detailed records of customer interactions, transactions and comments for future reference.
- Develops strong relationships with customers by providing personalized assistance and support.
- Promotes high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answers incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Develops strong customer relationships to encourage repeat business.
Auto Detailer
Enterprise Rent-A-Car
San Diego, CA
06.2020 - 08.2022
- Cleaned cars both externally and internally by hand or with use of automated equipment.
- Identified issues affecting safety and notifies branch manager for resolution.
- Shuttled customers and vehicles to various locations.
- Improved processes and procedures to increase efficiency and eliminate waste.
- Inspected vehicle to verify pristine appearance for customer.
- Coordinated moving cars to various locations.
- Assisted in making phone calls and visiting various locations to check status of vehicles.
Auto Detailer
Enterprise Rent-A-Car
Jacksonville, NC
06.2018 - 03.2020
- Cleaned cars both externally and internally by hand or with use of automated equipment.
- Shuttled customers and vehicles to various locations.
- Inspected vehicle to verify pristine appearance for customer.
- Improved processes and procedures to increase efficiency and eliminate waste.
- Identified issues affecting safety and notifies branch manager for resolution.
- Coordinated moving cars to various locations.
- Assisted in making phone calls and visiting various locations to check status of vehicles.
Education
Associate of Applied Science - Small Business Entrepreneurship
Northcentral Technical College
Wausau, WI12-2022
High School Diploma -
Fairfield Union High School
Lancaster, OH06-2011
Skills
- Inbound and Outbound Calling
- Account Management
- Customer Service
- Client Relations
- Problem-Solving Abilities
- Building Rapport
References
References available upon request.
Timeline
Customer Service Representative
Enterprise Truck Rental
09.2022 - Current
Auto Detailer
Enterprise Rent-A-Car
06.2020 - 08.2022
Auto Detailer
Enterprise Rent-A-Car
06.2018 - 03.2020
Associate of Applied Science - Small Business Entrepreneurship
Northcentral Technical College
High School Diploma -
Fairfield Union High School
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