Kelsey Payton Packer
Port Neches,TX
Summary
Hardworking passionate job seeker with strong interpersonal and organizational skills eager to become successful and grow with company. Skilled Customer Service Professional and general laborer with outstanding abilities in coaching, documentation and active listening. Great decision-maker and valued employee. Proven history of reliability, resourcefulness and effective leadership.
Overview
5
5
years of professional experience
Work History
Perishable Specialist
H-E-B
10.2024 - 01.2025
- Contributed to a positive work environment through effective communication and teamwork.
- Supported sales promotions by setting up attractive displays in a timely manner.
- Managed time effectively, completing assigned tasks within designated deadlines without sacrificing quality of workmanship.
- Streamlined restocking process, utilizing handheld devices to update inventory data efficiently while working on the sales floor.
- Provided exceptional customer service, addressing concerns and offering recommendations based on individual needs.
General Laborer
HB Neild & Sons
Nederland, TX
03.2023 - 08.2023
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Performed general housekeeping and cleaning tasks.
Customer Service Lead
Industrial Safety Training Council
08.2021 - 03.2023
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Greeted customers and listened closely to problems described to determine solutions.
- Resolved customer service issues using company processes and policies and provided updates to customers.
Manager
Brick Oven Pizza Company
03.2020 - 08.2021
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Accomplished multiple tasks within established timeframes.
Car Technician
Philpott Ford
08.2019 - 01.2020
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Changed, rotated, and balanced tires on different types of vehicles.
Education
High School Diploma - Business
Port Neches Groves High School
Port Neches, TXSkills
- Strong Interpersonal Skills
- Customer Relations
- Leadership Development
- Proficient in Handling Multi-Line Phone Operations
- Strategic Problem Resolution
- Operational efficiency
- Multitasking
- Friendly, positive attitude
- Heavy lifting
- Attention to detail
- Time management
- Safety procedures
- Hand and power tools
- Debris and trash removal
Software
Microsoft Office Programs
Hobbies and Interests
- Writing
- Reading
- Volunteering
- Travel
- Cleaning
Timeline
Perishable Specialist
H-E-B
10.2024 - 01.2025
General Laborer
HB Neild & Sons
03.2023 - 08.2023
Customer Service Lead
Industrial Safety Training Council
08.2021 - 03.2023
Manager
Brick Oven Pizza Company
03.2020 - 08.2021
Car Technician
Philpott Ford
08.2019 - 01.2020
High School Diploma - Business
Port Neches Groves High School