Kel Shawn Shields
Charlotte,NC
Summary
Knowledgeable individual with 7 years of experience in shortage reduction strategies. Leadership trained with proven ability to create effective training programs to minimize shortage and cultivate engaging workspace of accountability and integrity. Sound and decisive judgement with determination to establish a streamlined asset protection foundation.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Investigator
Macy's Central Florida/SC/NC
Charlotte, NC
02.2024 - Current
- Directed Asset Protection leaders through internal investigations and case dispositions
- Trained personnel in proper investigative techniques and protocols.
- Drive internal productivity, shortage program, and ORC investigations for 27 locations by utilization of company tools, development of AP leaders, and navigating both internal and external partnerships to increase lead generation and ensure case closer.
Senior Investigator
Macy's NC/VA/TN
Charlotte, NC
06.2023 - 02.2024
- Planned and directed Asset Protection leaders through investigations and case dispositions
- Conducted interviews from potentially involved parties and other evidence for investigations.
- Drive internal productivity by utilization of company tools, development of AP leaders, and navigating both internal and external partnerships to increase lead generation and ensure case closer.
Asset Protection Manager
Macy's Memorial City
Houston, Texas
09.2022 - 06.2023
- Build Asset Protection engagement through collaborating with people leaders and colleagues
- Drive productivity by utilization of SE tools to steer focus and identify vulnerabilities.
Asset Protection Manager
Macy's Willowbrook
Houston, TX
10.2020 - 09.2022
- Mitigated risk and oversaw internal and external shoplifter apprehension and detention.
- Utilize reports to identify shoplifting trends and monitor activity
- Conducted thorough investigations of theft-related issues with potential to impact company operations and objectives negatively.
- Build asset protection awareness with education and colleague engagement
- Drive productivity by utilization of tools to steer focus and identify vulnerabilities combined with team engagement to maximize efforts.
Receiving Team Manager
Macys Galleria
Houston, TX
03.2020 - 10.2020
- Received and processed incoming merchandise for movement to storage or sales floor.
- Organized storage areas to maximize movement efficiency and minimize labor.
- Kept receiving areas free of hazards, working efficiently and properly organized.
- Supervised receiving team, including schedule management, training and task delegation.
- Monitor received and shippable Fulfillment orders daily to insure customer satisfaction.
Asset Protection Assistant Manager
Macys Baybrook
Friendswood, TX
03.2019 - 03.2020
- Experience developing teamwork skills amongst detectives and visual security officers in shortage reduction.
- Leading a team composed of 4-6 detectives and visual security officers in internal and external shortage reduction best practices.
- Develop and guide various individuals by increasing their abilities through opportunities in how to be more efficient.
- Conduct investigations involving internal shortages by navigating reporting systems.
- Navigating various tools to track shortage trends within stores and through various markets.
- Preparing presentation on shortages trends and proposing ways to improve shortage reduction best practices.
Asset Protection Detective
Macys Woodlands
The Woodlands, TX
01.2017 - 03.2019
- Experience collaborating with 2-4 man teams to apprehend and detain internal and external shoplifters.
- Report writing and collaborating with law enforcement agencies to report and investigate crime.
- Enforce company policy and investigate any reported employee dishonesty.
- Coach colleagues on how they can help reduce shortages, and what habits to look for when identifing shortage oppurnitites.
Education
Bachelor of Science - Criminal Justice
Sam Houston State University
Huntsville, TXHigh School Diploma -
Highland Park High School
Highland Park, ILSkills
- Receiving Area organization
- Maintaining safety
- Case Management
- CCTV
- MS Office
- First Aid/CPR
- Team building
- Team management
- Relationship development
- Problem Solving
- Vigilare Mobile surveillance trained
Accomplishments
Macy's Support Associate of the Term for outstanding performance and reliability during 4th sales quarter. January-2017
Macy’s Asset Protection Detective of the Month for the Houston/Louisiana District for outstanding performance and leadership June-2018
Macy’s Asset Protection Detective of the Month for the Houston/Louisiana District for outstanding performance and leadership December-2018
Developed Asset Protection Captain Training and Development Series (Company)
Certification
- 2023 Tapestry Development Program "Macy's Asset Protection"
- Vigilare Mobile Surveillance Graduate
Timeline
Senior Investigator
Macy's Central Florida/SC/NC
02.2024 - Current
Senior Investigator
Macy's NC/VA/TN
06.2023 - 02.2024
Asset Protection Manager
Macy's Memorial City
09.2022 - 06.2023
Asset Protection Manager
Macy's Willowbrook
10.2020 - 09.2022
Receiving Team Manager
Macys Galleria
03.2020 - 10.2020
Asset Protection Assistant Manager
Macys Baybrook
03.2019 - 03.2020
Asset Protection Detective
Macys Woodlands
01.2017 - 03.2019
Bachelor of Science - Criminal Justice
Sam Houston State University
High School Diploma -
Highland Park High School
- 2023 Tapestry Development Program "Macy's Asset Protection"
- Vigilare Mobile Surveillance Graduate
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