Summary
Overview
Work History
Education
Skills
Timeline

Kelsi Pohl

Student
Ogilvie,MN

Summary

Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills. Proactive Personal Care Assistant with skill for building client rapport through tact and compassionate communication. Committed to addressing client needs and building foundation of habits to increase comfort and independence. Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in in-home settings providing guidance and encouragement to patients through physical and emotional support. Committed Personal Care Assistant skilled in supervising and assisting clients with meal preparation and daily activities to promote independence. Caring and compassionate with proven history of positive client feedback. Compassionate PCA possessing gentle touch and caring attitude centered on treating all with dignity and respect. Collaborative team player with strong clinical and interpersonal skills. Available when needed during week, including weekends and evenings.

Overview

4
4
years of post-secondary education
2
2
years of professional experience

Work History

Customer Service

McDonald's
Mora, MN
11.2020 - Current
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Educated customers on promotions to enhance sales.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Regularly exceeded daily sales and product add-on quotas.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Detail oriented
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Certified PCA

Consumer Directions
Ogilvie, MN
05.2020 - Current
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Monitored and assisted residents through individual service plans.
  • Recognized and reported abnormalities and/or changes in patients' health status to case manager.
  • Remained alert to problems or health issues of clients and competently responded.
  • Provided care for patients based on physical, psychological, educational and safety criteria.

Dishwasher

McBee's
Ogilvie, MN
06.2019 - 08.2020
  • Scraped, washed and efficiently restacked dishware, utensils and glassware to keep kitchen ready for customer demands.
  • Worked with chemicals such as detergent, rinse agents and sanitizers to protect customer health.
  • Stepped into additional roles during busy times to boost coverage of important stations.
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Boosted team efficiency by keeping kitchen areas organized, clean and properly sanitized.
  • Washed equipment, surfaces, refrigerators and other areas and applied sanitizing chemicals.
  • Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars and supply cupboards.
  • Volunteered to assist cooks with prep work and cooking during peak meal times after completing dishwashing duties.
  • Washed and sanitized dirty dishes by hand and by using dishwasher.

Education

High School Diploma -

Ogilvie High School, Ogilvie
09.2018 - Current

No Degree - PSEO - College Composition, Creative Writing

Pine Technical And Community College, Pine City, MN
09.2019 - Current

Skills

Detail Oriented

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Timeline

Customer Service - McDonald's
11.2020 - Current
Certified PCA - Consumer Directions
05.2020 - Current
Pine Technical And Community College - No Degree, PSEO - College Composition, Creative Writing
09.2019 - Current
Dishwasher - McBee's
06.2019 - 08.2020
Ogilvie High School - High School Diploma,
09.2018 - Current
Kelsi PohlStudent