Kelsi Thomas
Canton ,MI
Summary
RN Graduate successful managing multiple tasks while serving diverse needs of patients through therapeutic communication and compassion. Has an extensive background working in a level one trauma emergency room. Excited to apply foundational knowledge to a clinical role while continuing to learn and adapt in this fulfilling profession.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Financial Counselor
Trinity Health
07.2023 - Current
- Monitored Medicaid case progress for timely completion and compliance with applicable regulations.
- Identified healthcare resources and programs for patients unable to meet financial obligations.
- Maintained high level of client confidentiality, following strict guidelines and recommendations.
Administrative Assistant II
Trinity Health - St. Joseph Mercy Hospital
10.2022 - 06.2023
- Developed and updated spreadsheets and databases to track, analyze and report on performance.
- Supported efficient meetings by organizing spaces and materials, documenting discussions, and distributing meeting notes.
- Coached new employees on administrative procedures, company policies and performance standards.
Covid Testing Operations Manager - Interim
Trinity Health - St. Joseph Mercy Hospital
04.2021 - 03.2022
- Established positive and effective communication among staff and organization leadership.
- Created, optimized, and enforced internal policies to maintain responsiveness to demands.
- Oversaw in-person and curbside patient registration and processing.
- Helped clinical staff with in-office procedures by organizing spaces and passing instruments.
- Served as a member on the Covid 19 taskforce to assess and improve standards, discuss application of new methods. Managed implementation of enhancements to provide safe and efficient care.
- Consistently modified and improved processes to keep pace with the changing patient demand, government and hospital regulations and the CDC guidelines.
Patient Access Team Lead - Emergency Room
Trinity Health - St. Joseph Mercy Hospital
04.2020 - 10.2022
- Direct day-to-day administrative and operational functions for a 64-bed Department, providing guidance and leadership to over 40 employees across more than 3 departments.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
- Developed comprehensive job aids and reference guides for staff members to assist in daily operations.
Patient Financial Counselor
Trinity Health - St. Joseph Mercy Hospital
07.2019 - 10.2022
- Responsible for conducting, screening, and preparing applications for the hospital's charity care/ state program, Medicaid and other assistance.
- Consulted with patients on various financial options available to help with their hospital expenses.
- Identified healthcare resources and programs for patients unable to meet financial obligations.
Patient Access Specialist
Trinity Health - St. Joseph Mercy Hospital
10.2018 - 07.2019
- Obtained signatures for financial responsibility and treatment procedures from patients or guardians.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Education
Associate of Science - Registered Nursing
Washtenaw Community College
Ann Arbor, MI12.2024
Bachelor of Science - Health Administration
Eastern Michigan University
Ypsilanti, MI12.2019
Skills
- Organization and Time Management
- Patient Safety
- Clinical judgment
- Planning and Coordination
- Teamwork and Collaboration
- Compassion and Empathy
- First-Aid/CPR
- EPIC Proficiency
- Interpersonal Communication
- Medication Administration
- Healthcare Ethics
Clinical Rotation Experience
- Trinity Health Chelsea Hospital - Inpatient Rehab
- Trinity Health Livonia - Medical/ Surgical 3 South
- Trinity Health Ann Arbor - 3 North Mother/Baby Unit
- Trinity Health Ann Arbor Hospital - 10 East PCU
- Department of Veteran's Affairs Ann Arbor Hospital - ICU/ 5 South Medical/ Surgical
Certification
- Basic Life Support (BLS) Certified by American Heart Association
Timeline
Patient Financial Counselor
Trinity Health
07.2023 - Current
Administrative Assistant II
Trinity Health - St. Joseph Mercy Hospital
10.2022 - 06.2023
Covid Testing Operations Manager - Interim
Trinity Health - St. Joseph Mercy Hospital
04.2021 - 03.2022
Patient Access Team Lead - Emergency Room
Trinity Health - St. Joseph Mercy Hospital
04.2020 - 10.2022
Patient Financial Counselor
Trinity Health - St. Joseph Mercy Hospital
07.2019 - 10.2022
Patient Access Specialist
Trinity Health - St. Joseph Mercy Hospital
10.2018 - 07.2019
- Basic Life Support (BLS) Certified by American Heart Association
Associate of Science - Registered Nursing
Washtenaw Community College
Bachelor of Science - Health Administration
Eastern Michigan University
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