Kelsie Colbert
Oklahoma City
Summary
Expert in customer relationship management with extensive experience in managing key accounts and fostering client relationships. Demonstrated success in strategizing and implementing solutions that enhance customer satisfaction and loyalty. Proficient in strategic planning, conflict resolution, and negotiation, resulting in consistently positive business outcomes.
Overview
12
12
years of professional experience
Work History
Executive Client Manager
Paycom Payroll
Oklahoma City
11.2016 - 09.2024
- Managed client relationships to ensure satisfaction and retention at Paycom Payroll.
- Facilitated onboarding processes for new clients, streamlining initial setup experiences.
- Provided training sessions for clients on payroll software functionalities and best practices.
- Collaborated closely with internal teams to ensure customer satisfaction.
- Analyzed customer data to generate actionable insights into customer behavior.
Brand Co-Manager
Express Fashions
Oklahoma City
01.2013 - 11.2016
- Analyzed market trends to adjust inventory and optimize product offerings effectively.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Collaborated with design teams to create appealing merchandising displays.
- Coordinated promotional events to drive traffic and increase brand awareness.
Education
Cosmetology -
Francis Tuttle
Oklahoma City, OK05-2011
High School Diploma -
Deer Creek
Edmond, OK05-2011
Skills
- Client relationship management
- Team collaboration and leadership
- Adaptive thinking and strategic planning
- Product optimization
- Time management
- Microsoft PowerPoint, Excel, and Word
- Data analysis
- Payroll accuracy and administration
Professional References
Nick Moudy
Associate Product Champion
nick.moudy@paycomonline.com
918-720-2397
Teresa Taylor
Product Configuration Manager
teresa.taylor@paycomonline.com
405-570-9521
Gabriela Obregon
Payroll Specialist
gabriela.obregon92@gmail.com
405-473-0694
Timeline
Executive Client Manager
Paycom Payroll
11.2016 - 09.2024
Brand Co-Manager
Express Fashions
01.2013 - 11.2016
Cosmetology -
Francis Tuttle
High School Diploma -
Deer Creek
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